Weight discrepancy activity
- Mituj Rana
- snehal.soni
Sheet: https://docs.google.com/spreadsheets/d/1gDbDYViydnNkA65zpez-Xmwi9EwFRI_XUkdrPBLr_gQ/edit?gid=0#gid=0
Event | Sub event | Actor | Activity | Metadata (show more) |
When weight discrepancy is reported | new | Eshopbox | Eshopbox reported a weight discrepancy. | Number of items in the order |
When weight discrepancy is accepted by seller | Dropped | Seller | johndoe@xyz.com accepted weight discrepancy | Tracking ID |
When seller takes no action on the discrepancy and Eshopbox charges the excess amount after n days (n=7) | Dropped | Eshopbox | Eshopbox updated the discrepancy to not disputed as no action was taken. | Tracking ID |
Dispute is raised by seller | Processing | Seller | johndoe@xyz.com raised a dispute weight discrepancy | Tracking ID |
When Eshopbox raises the dispute on behalf of seller | Processing | Eshopbox | Eshopbox raised a weight discrepancy dispute | Tracking ID |
Admin confirms dispute | disputed |
| Eshopbox raised dispute |
|
When Eshopbox rejects the dispute raised | lost | Eshopbox | Eshopbox rejected the weight discrepancy dispute | Tracking ID |
When Eshopbox accepts the dispute raised | won | Eshopbox | Eshopbox accepted the weight discrepancy dispute | Tracking ID |
When the seller escalate the lost dispute | escalated | Seller | johndoe@xyz.com escalated for lost dispute | Additional proof |
New: Any new weight discrepancy
Disputed: When seller raises a dispute and awaiting update from Eshopbox OR Eshopbox rejects the dispute.
Charged: When seller accepts the discrepancy OR the TAT to raise dispute is breached.
Resolved: When Eshopbox accepts the weight dispute. (wrong weight discrepancy reported by Eshopbox)
Open points:
Where and how to show the disputes rejected by Eshopbox?
Proof required to escalate dispute
Pending on PM:
Email notifications
Weight discrepancy report (Summary email) of last 7 days
Status wise update
Aging
Admin flow