Overages refer to extra items that are not part of the consignment. Eshopbox considered any item under overage when you send more units than stated in the consignment.

This article will help you understand below:

• Identifying overage items in a consignment

• Handling overage quantity by Eshopbox

• Additional fees for overage items

Identifying overage qty in consignment

To find overage items in any consignment on Eshopbox workspace, navigate to Consignment>Inward. Click on the consignment number. You will redirect to the track page of the consignment. The progress bar will reflect the unexpected quantity.

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Handling Overage Quantity

When Eshopbox receives inventory, which is unexpected. The recall consignment will be created for unexpected inventory. You will receive an email notification from Eshopbox with the details of the recall consignment.

When Eshopbox creates a recall consignment, it will be reflected in your Eshopbox workspace. Navigate to Consignments > Recall. Here, you can view all the recall consignments. Search the consignment using the filter.

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You can track your consignment from here. Learn to track the recall consignment.

Once your consignment is packed, you can schedule your consignment. Learn to schedule your consignment.

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💡One recall consignment will have items of one inward consignment only.

Now, you can pick your overage items from Eshopbox. Eshopbox will handover the consignment to you.

Learn about accepting recall consignment.

Additional fees for overage items

Eshopbox charges you for overage quantity. The additional fee is to prevent you from sending extra items. This puts more controls to ensure accuracy when sending the product to Eshopbox.

When you send more items than confirmed, Eshopbox will assess the fees based on an overage percentage for the 10 (ten) most recent overage items. Eshopbox calculates the overage percentage by dividing the number of excess units received in an average consignment by the total number of units received for the same consignment. If the percentage exceeds 30%. You will need to pay additional fees.