This article provides you with best practices and requirements for accepting recall consignment from carriers. The policies and procedures described are intended to

• maximize the safety and security of your inventory,

• minimize any chances of pilferage during transit, and

• help with faster claim processing in case you encounter any issues related to your recall consignment

In this article, you will learn

• Types of recall consignment

• Mandatory checks before accepting the consignment

• Reporting issues during handover

• Details required to raise the claim against recall consignment.
  
  💡You need to pick up within 15 days of the details sent by the Eshopbox. After 15 days, Eshopbox won’t be liable for any misplacement of the packed items.

Differentiating various types of recall consignment

Below are the types of recall consignment. The guidelines are standard for all 3 types of consignments below:

• Good inventory: The inventory that is eligible for resale and contains no defects.

• Quality Check(QC) rejected: The inventory that does not meet the QC parameters and is rejected at the time of Inward.

• Bad inventory: The inventory that is defective and thus, cannot be resold. This inventory is part of the customer returns.

Mandatory checks before accepting the consignment

It is important that you thoroughly check the below things at the time of accepting the consignment. This helps Eshopbox to process the consignment in case of any claim.

• Ship To address: Check the packing slip on the box to ensure that the ship-to address on the packing slip is correct. It should be the same as the recall inventory to location. You select this at the time of creating consignment. This applies to all types of recall consignments.
  In case of a mismatch in the ship-to address, you are authorized to refuse to accept the package. Inform this to Eshopbox. It should be documented on the Proof of Handover(POH) and signed off both by you and Eshopbox.
  
  

• Package condition: Eshopbox thoroughly packs the items, and the box is sealed. Eshopbox specifically seal all open sides to minimize any chances of pilferage during transit. Inspect all six sides of the box for signs of damage or tampering. If you identify any signs of the box being tampered, you need to report this to Eshopbox. The detail of damage/tampering should be documented on the Proof of Handover (POH) and signed off both by you and Eshopbox.
  
  

• Quantity delivered: Eshopbox will allow you to unbox the units and count them only if there are visual signs of damage/tampering observed on the package. Or if the package seems suspicious in any manner. You may then tally the packed quantity with the expected quantity and report any discrepancies on the Proof of Handover (POH) at the handover time. Any deviation in quantity delivered versus expected from the consignment should be documented on the POH and signed off both by you and Eshopbox.

Box Label

While accepting recall consignment, your box must contain the below details:

• Box Number: Number of boxes packed for your recall consignment.

• Recall consignment number

• Recall consignment type: The recall consignment type can be QC rejected, good, bad, unexpected.

• Box ID: Unique box ID which will be scanned at the time of handover.

• Inward consignment number: Consignment number for which recall consignment created.

• Shipping from and to address: Recall consignment start and destination address.

• Workspace name: Eshopbox workspace name on which recall consignment is created.

• SKU/article details: SKU name with the number of quantity per SKUs inside the box.

Open

Proof of Handover(POH)

POH is the document given to you at the time of handover. This confirms the handover is completed successfully.
Eshopbox will sign and stamp on the document provided by you at the time of pickup. Once handover of all the boxes is complete Eshopbox representative will stamp and sign on the document. This will confirm that Eshopbox has handover the indicated number of boxes. In case of any discrepancies, clear comments are mentioned by Eshopbox representatives.

💡 It is also recommended to have a unique company seal and use the same on POH documents when accepting packages. This adds a basic level of security and serves as proof in case of any disputes concerning the package delivery.

Reporting issues during handover

• If you encounter any of the above issues at the handover time, it should be reported to Eshopbox. The issue needs to be clearly mentioned on the POH in the form of comments. The consignment should be accepted only if the issue is documented on the POH and signed off both by you and Eshopbox.
  
  

• Only the POH that clearly captures Eshopbox comments and signatures of both the parties available at the time of handover will be considered a valid POH. You need to raise the claim within 15 days of the pickup.

💡 A valid POH should support all recall-related claims submitted to Eshopbox. Claims filed without a valid POH might result in your claims being denied.

Details required to raise the claim

Refer to Eshopbox Service level policy for monetary claims, in the section- Error in processing recall consignment. To raise other claims, you need to provide the below details:

• Recall the consignment number for which you are raising the claim.

• Box ID with the discrepancy claimed.

• Video footage of unpacking of the boxes with box ID and product details.

• Details of the items claimed to be missing in the consignment.

• Image of the entire box label.

• Copy of the POH which calls mentioning the issue.

• Image of the outer box if there are any signs of tampering (if available).

💡You can raise your claim using Eshopbox support.

Claim exceptions

You will not be eligible for the claim, in the case of the below scenarios:

• You sent a different product to Eshopbox. At the time of the QC check, Eshopbox compares the product image with the physical product. When you send a different product than stated in the image, your product gets QC rejected. In that case, you can not raise the claim for QC rejected inventory.
  For example, you wish to send a blue shirt to Eshopbox, but you sent a black shirt in place of the blue shirt. Now, at the QC check, there will be a mismatch between the image and the physical product. As a result, your product will be QC rejected, and a recall consignment is created.
  
  

• Your customer returned you a damaged/used/partial product. At the time of the return process, your customer returned damaged/used/partial items to Eshopbox. Eshopbox requests you to do not raise the claim for such bad inventory.
  For example, your customer returned a product that is damaged or has signs of use. Eshopbox cannot re-stock them. As a result, your product will be under bad inventory, and a recall consignment is created.