Multi packet shipments

User Journey for Multi-Packet Shipment in Eshopbox

Step 1: Product Creation in Eshopbox Workspace

1. User Logs In: The user logs into their Eshopbox workspace.

2. Navigate to Product Creation: The user navigates to the product creation page.

3. Enter Product Details: The user enters the necessary details for the product, including name, description, price, and other specifications.

4. Specify Multi-Box Shipping:

   • The user is prompted to specify if the product requires multi-box shipping.

   • If yes, the user provides the number of boxes required for shipping this product.

5. Save Product: The user saves the product details.

6. MPS Tracking Creation: Eshopbox automatically creates MPS (Multi-Packet Shipment) tracking and generates two labels for the product.

Step 2: Order Processing on Flex

1. Order Placement: A customer places an order for the product.

2. Order Visibility in Flex: The order appears in the Eshopbox Flex system for processing.

3. View Number of Packets:

   • The user sees the order details, including the number of packets required for shipping.

   • By default, this number is set to 1 or the value specified by the user during product creation.

4. Modify Number of Boxes:

   • The user can change the number of boxes if needed.

   • If the user updates the number of boxes to more than 1, Eshopbox will automatically call the MPS API of Clickpost to update the shipment details.

Example Scenario

• Order Contains Multiple Products: Suppose an order contains two products, A and B.

• Product A: Configured for multi-box shipping with 2 boxes.

• Product B: Configured for single-box shipping.

• Default Packet Calculation: The default number of packets displayed in Flex will be 3 (2 for Product A and 1 for Product B).

• Update Number of Boxes: If the user changes the number of boxes for Product A to 3, the total number of packets will be updated accordingly, and Eshopbox will call the MPS API of Clickpost to reflect this change.

Key Points:

• Multi-Box Shipping Configuration: Users specify multi-box shipping during product creation.

• Dynamic Packet Adjustment: Users can adjust the number of packets during order processing.

• Integration with Clickpost: Eshopbox integrates with Clickpost's MPS API to handle multi-packet shipments efficiently.

User Actions Summary:

1. Create product with multi-box specification.

2. Save product details.

3. Process order in Flex.

4. View and adjust the number of packets.

5. Confirm the shipment details.

This user journey ensures that multi-packet shipments are handled seamlessly, with flexibility for users to adjust packet numbers as needed, and integrates with external APIs to streamline the process.