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Introduction to Order

Introduction to Order

Owned by Mituj Rana
May 14, 2021
2 min read

Order is a request placed by a customer for the delivery of products at a certain location. The Eshopbox workspace helps you to capture and gain visibility to the status of your orders.

The following are the attributes of the order.

  • Order details

  • Customer details

  • Product details

  • Payment details

  • Tracking details

  • Shipment details

Allocation of FC and creation of shipment occur when Eshopbox receives the order. A single order may create multiple shipments.

Learn more about the shipment.

How does order work?

The below workflow will explain how Eshopbox processes the order.

 

Here’s a quick breakdown of each of the steps to represent the flow of order.

  1. When an order is placed on your enabled sales channel, it automatically creates an order in the Eshopbox workspace.

  2. Eshopbox creates a shipment and allocates inventory by processing the order. This includes splitting the order into multiple shipments (if required).

  3. Eshopbox picks, packs, and print label on the shipment and making it ready for handover. An invoice is generated against a shipment. Also, you assign shipment to the courier partner.

  4. Eshopbox handover shipment to the courier partner.

  5. Eshopbox will mark the order as sidelined items in FC, whose processing cannot be done. Eshopbox cannot process these items because of the non-availability of inventory at FC.

  6. At the time of creating and processing, the order can cancel. No further action possible on canceled orders.

  7. In case of rejection of the product in QC or unable to assign the courier, Eshopbox will cancel the order.

Status

All orders in the Eshopbox workspace are assigned with one of the following statuses:

  • New: Initial status where the order is created in the Eshopbox workspace. On-hold orders are also included.

  • Processing: Orders which are fulfillable and Eshopbox has initiated the processing.

  • Ready to Ship: Order packed by EshopBox and are ready for handover.

  • Fulfilled: Orders handed over to the courier partner.

  • Sidelined: Orders which cannot be processed.

  • Canceled: Orders that have been marked as canceled before invoicing. Learn what happens to an order which is cancelled after invoicing.

Read more



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