Receivables help you track whether you have received payment for orders fulfilled from Eshopbox Fulfillment Center, or not. This article will explain how receivable works.

‌How Receivable Works?

Creating Receivables

‌When your order is packed at the fulfillment center, an invoice is generated. This is when a receivable will be created. Each line record of receivables represents a unique product in an order. You can easily identify the product with its identifiers such as the name of the product or Eshopbox Serial Identification Number (ESIN).

‌To illustrate: If one order contains four different ESINs. In Eshopbox App, four line-records will be created. Learn how to track your receivables.

Each receivable is first created in the Awaiting Payment Status. This is true, even for pre-paid invoices.
A receivable in awaiting payment status will also have a due date assigned to it. The payout setup details you provide while configuring a transaction rule gives all necessary information required to calculate the due date.
If this due date is crossed, your receivable is assigned with an 'Overdue' tag.
If Eshopbox is the selling party for a sales channel, you would receive payment for all receivables from Eshopbox. If you are the selling party for a sales channel, you will directly receive payment from your contact.

‌Reconciling Receivables

‌Recording a Payment

When you add a payout, the Eshopbox app identifies the amount paid against each receivable. This is added to the paid amount of the receivable.
Your receivable is marked 'Paid' if the paid amount is equal or greater than the receivable amount.
Your receivable will stay in 'Awaiting Payment' status if the paid amount is less than the receivable amount. However, it would be assigned a 'Partial' tag.
The payment date for a receivable is the fund transfer date you provide while adding the payout. When payment for a receivable is made with multiple payout reports, the payment date gets automatically updated with the latest fund transfer date.

Recording a Refund‌

The payout report you add may include both, a refund and a payment amount. This generally happens when your product is returned before the 1st payout is made to you.
Eshopbox app detects refunds and records it against a receivable. It is added to the refund amount.
The status of a receivable is marked as ‘refund’ only if the refund amount is equal to the paid amount.

Handling Cancellations

Eshopbox creates receivable once an order is invoiced from the Fulfillment Center. But it may happen that the order is canceled before handing it over to the customer. Such units are stored back into the Fulfillment Center as returns.

But payouts may not include the payment as well as a refund for such receivables. This is different than other returns where the payout will include the payment as well as refund. Such receivable will be marked as “Refund”

To solve this, what we do?

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