(-Published-)Track Order

Understanding how orders can be tracked in the Eshopbox App is an important part of running your business. After a customer places an order, it appears in the Orders area of the Eshopbox App. Eshopbox FC processed the order and you keep track of the order from here. In Eshopbox App, orders are visible at the item level. For example, if an order is having 10 items, then 10 records will be visible in the Eshopbox app. Each record defining each item of the order.

To organize the list of orders, and to find a product in a list that spans many pages search, download and filter the list. This not only saves your time but also helps you to extract desirable information from the list.

Let's understand in detail, how you can track order:

Navigating to Order Main Pane

• For orders, navigate to Orders > All from the menu.

• Here you can view all the orders. You can filter orders by order id, channel order id, order item id, product identifiers, status, portal, sales channel, brand, payment method, fulfillment center, and date range such as created, invoiced and shipped.

• Eshopbox App groups the order into following statuses:

Note: No item can be cancelled once the invoice is generated. In case you wish to cancel the order after it is invoiced, please click here.

To view a particular order, apply a filter using the order id. Once filtered, you will view that particular order with below details:

• Logo of the portal on which the order was created. On hover, you can view the name of the portal.

• Date and time on which the order was created.

• Fulfillment center code from which the item will be processed. On hover, you can view the location of the FC. In case, you are not able to view the FC code against the order, that means FC is not yet allocated to that particular item

• Product Info will show the basic information of the product such as:

  • Image

  • Brand

  • ESIN

  • EAN

  • Short description

  • HSN code

• Order Info

  • Channel Order ID is the unique identifier given by the sales channel against the order placed by the customer

  • Order ID is the identifier allocated by Eshopbox App against the order provided by the channel. This is unique at the sales channel level.

  • Order Item ID is the identifier given to each and every item of an order. It is unique at the order level. In case there a more than one quantity of a single product in a single order, two different order item id will be allocated to them.

  • Portal and Sales Channel on which the order is placed.

  • Invoice Number created which processing the order and date on which the invoice was created.

• Status of the ordered item.

• Price Info will have details such as:

  • MRP of the product

  • Discount offered to the customer. This includes both the discount:

    • seller offered and

    • channel offered.

  • The selling price of the item.

  • Shipping charges applicable on the item at the time of shipping

  • Total price on which the item was invoiced.

  • Payment method (COD or Prepaid)

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To know more about the order, click on More Details and a pop up will appear. This will have some additional details like:

• FC name and address from where the item is shipped.

• Name and address of the customer to which the item will be shipped.

• Vertical of the product.

• Tracking details like courier partner and tracking number.

• Timeline of the order with important dates like:

  • The date on which the order was created on the channel

  • The date on which the order was received and created in the Eshopbox App

  • The date on which Eshopbox FC has initiated processing the order

  • The date on which the order is packed and ready for handover

  • The date on which the order was shipped i.e, handed over to the courier partner

  • The date on which the order was cancelled.

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Download Orders

If you have a large number of orders, and you would want to do some advance analysis on this data set. You can download your orders with the help of the 'Download' button.

After you click on 'Download' and submit your request, you will be notified when your file is ready. You can also navigate to Files in the menu to get your files. Any downloaded file is saved for a maximum of 48 hours.

About your download file

Your downloaded file displays your essential information about your order. Your downloads are only available in CSV format. Each line of the downloaded file represents a single quantity of a product.

What's included

• Order identifiers such as Order Item ID, Channel Order ID, Order ID

• FC name and code

• Portal and sales channel

• Shipping and billing details of the customer

• Invoiced from, number and date

• Gift Message and charges (if applicable)

• Payment Method

• Courier Name

• Tracking Number

• Product details such as:

  • Name of the product(sku)

  • ESIN

  • Brand

  • EAN

  • Product group code

  • Description

  • Vertical

  • HSN code

• Pricing details such as:

  • MRP

  • Discount

  • Discount Percentage

  • Shipping

  • Selling Price

  • Invoice Total

• Channel Listing Id

• Order status

• Order Created on

• Order Received on

• Order Shipped on

• Order Cancelled on

• Return Status

• Return Code

• Return Type

• Return reason

• Return completed on