Fake Delivery Attempt Handling Enhancement
- Mituj Rana
Introduction:
The purpose of this Business Requirement Document (BRD) is to outline the requirements for enhancing the current order tracking system to address the issue of fake delivery attempts. The objective is to accurately reflect the number of legitimate delivery attempts by decreasing the count whenever a fake delivery attempt is reported by the customer.
Problem Statement:
Currently, the number of delivery attempts is calculated based on the number of times an order is out for delivery. However, there is a significant issue where couriers mark orders as "failed delivery" without actually making a legitimate delivery attempt. This results in an inaccurate count of delivery attempts. To resolve this problem, customers should have the ability to report fake delivery attempts.
Requirement:
Whenever a customer reports a fake delivery attempt, the system should decrease the count of delivery attempts associated with the specific order. Here's an example to illustrate this requirement:
If the original number of delivery attempts is 4.
The customer reports two fake delivery attempts.
After processing the customer's report, the updated number of delivery attempts should be 2.
Where to be Updated:
The implementation of this requirement involves updating information in the following locations within the workspace:
Orders Tab: The order details view in the workspace should reflect the updated number of delivery attempts after a fake delivery attempt is reported by the customer.
Sale Order Report Export: The data exported through the Sale Order Report should include the updated number of delivery attempts, which account for any fake delivery attempts that have been reported and processed.
Test cases to be covered:
Ready to ship > Picked up > In transit > OFD > Failed delivery > NDR resolution submitted (ACTF004)
Ready to ship > Picked up > In transit > OFD > Failed delivery > NDR resolution submitted (ACTF004) > OFD > Failed delivery > NDR resolution submitted (ACTF004) > OFD > Failed delivery > NDR resolution submitted (ACTF004)
Ready to ship > Picked up > In transit > OFD > Failed delivery > NDR resolution submitted (ACTF004) > OFD > Failed delivery > NDR resolution submitted (ACTF001) > OFD > Failed delivery > NDR resolution submitted (ACTF001)
Ready to ship > OFD > Failed delivery > NDR resolution submitted (ACTF004)
Ready to ship > Failed delivery > NDR resolution submitted (ACTF004)