Report a fake attempt
- Mituj Rana
Currently, the customer or seller does have a provision to mark a fake delivery for an order from the customer portal. On taking this action, a real-time update is sent to the courier partner to reattempt the delivery via clickpost.
Going forward we need to add additional provisions and validations to this:
As soon as a shipment is reported as fake delivery:
Number of attempts
to be decreased by 1.
1st out for delivery attempt
to be removed if the first delivery attempt is reported as a Fake attempt.
No change if fake delivery is reported for 2nd or beyond the delivery attempt
Latest out-for-delivery attempt
to be removed if first delivery attempt is reported as a Fake attempt.
if fake delivery is reported for 2nd or beyond delivery attempt, update the Latest out-for-delivery attempt to the previous delivery attempt timestamp.
Addition of new column (Export + Workspace):
Number of fake attempts reported (This column will show the number of fake attempts reported by the user against the shipment)
SOP for Eshopbox ops:
As soon as a shipment is reported fake attempt, an incident is reported (Locale) and assigned to Ops team.
Email is sent to the courier for RCA and share the below details:
Location or
Call records
Based on the details shared by the courier, the Ops team to approve or reject the fake delivery attempt incident.
Accepted: No change
Rejected:
Number of attempts to be increased by 1.
1st out for delivery attempt
to be updated with the timestamp of the first out for delivery (if the first delivery attempt is reported fake)
No change if fake delivery is reported for 2nd or beyond delivery attempt
Latest out-for-delivery attempt to be updated
Number of fake attempts reported to be decreased by 1.
Email/SMS/Whats app notifications:
Courier: When a fake delivery attempt is reported via Locale
Seller: (Need to discuss)
Buyer: (Need to discuss)
Activity:
When fake delivery is reported:
{{Actor}} reported a fake delivery attempt.
Remarks