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FDR - Email and SMS (live)

FDR - Email and SMS (live)

Address issue (NDR CODE-6)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We could not deliver the order as the address is incomplete or incorrect. Below are the remarks from our delivery partner: "REMARK". Please select what you would like to do:

We were unable to deliver the order as the address is incomplete or incorrect. Below are the remarks from our delivery partner.

  1. Update your address to rearrange delivery. Please ensure to mention the house number accurately. Also, adding a nearby landmark helps a lot to locate the address. 2) Reschedule your delivery if your contact details are right.

We are unable to deliver your Vitamin planet Order ID BB...123456.
Update your address to rearrange delivery: t.eshopbox.com/12627100 - Team Eshopbox

Customer unavailable (NDR CODE-1)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order, but you were unavailable to collect the order. Below is the remark from our delivery partner: "REMARK". Please select what you would like to do:

We attempted to deliver your order but you were unavailable to collect the order. Below is the remark from our delivery partner: "REMARK".

  1.  

Reschedule your delivery for any suitable date in the next three days. 2) Report a fake attempt if neither contact was made nor delivery was attempted. It will help us improve our services.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Reschedule your delivery at t.eshopbox.com/12331234 - Team Eshopbox

Customer unreachable (NDR CODE-5)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We tried reaching out to deliver your order. Below is the remark from our delivery partner: "REMARK". Please select what you would like to do:

We tried reaching out to deliver your order. Below is the remark from our delivery partner:

  1. Update your contact details

to rearrange delivery. You can share an alternate contact number too. 2) Reschedule your delivery if your contact details are right.

We tried reaching out to deliver your Vitamin Planed Order ID BB..123452. Update your contact details at t.eshopbox.com/12331234 - Team Eshopbox

The customer wants open delivery (NDR CODE-12)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

Our delivery partner doesn't support open delivery. But be assured, you can reach out to us if any issues are found in the product on arrival. Read more about the Returns policy. Please select what you would like to do :

Our delivery partner doesn't support open delivery. But be assured, you can reach out to us if any issues are found in the product on arrival. Read more about the Returns policy.

  1. Reschedule your delivery. Please note our delivery partner doesn't support open delivery. But be assured, you can reach out to us if any issues are found in the product on arrival. Read more about the Returns policy. 2) Report a fake attempt if no delivery was attempted. We will escalate and arrange the delivery as soon as possible.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

Delivery rescheduled (NDR CODE-3)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order, but you asked to reschedule the delivery. Below is the remark from our delivery partner: "REMARK". Please select what you would like to do:

We attempted to deliver your order but you asked to reschedule the delivery. Below is the remark from our delivery partner: "REMARK".

  1. Reschedule your delivery for any suitable date in the next three days. 2) Report a fake attempt if neither contact was made nor delivery was attempted. It will help us improve our services.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Reschedule your delivery at t.eshopbox.com/12331234 - Team Eshopbox

Non-serviceable area (old Exception) (NDR CODE-8)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”. Please select what you would like to do:

Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”.

  1. Pick up from the nearest hub. We will share the address and contact details of the nearest hub. Sorry for the inconvenience and read more about out for deliver area address issue. 2) Cancel your delivery, if you don't want the order.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

No attempt (NDR CODE-4)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

Our partner failed to deliver your order. Below is the remarks mentioned by our delivery partner: "REMARK". Please select what you would like to do:

Our partner failed to deliver your order. Below is the remarks mentioned by our delivery partner: "REMARK".

NO EMAIL

NO SMS

Out of delivery area (NDR CODE-8)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”. Please select what you would like to do:

Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”.

  1. Pick up from the nearest hub. We will share the address and contact details of the nearest hub. Sorry for the inconvenience and read more about out for deliver area address issue. 2) Cancel your delivery, if you don't want the order.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

Payment issue (NDR CODE-7)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. Please select what you would like to do:

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}.

  1.  

Reschedule your delivery for any suitable date in the next three days. 2) Report a fake attempt if neither contact was made nor delivery was attempted. It will help us improve our services.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

Rejected by customer (NDR CODE-2)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. Please select what you would like to do:

We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order.

  1. Cancel your delivery if you don't want the order. Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. 2) Report a fake attempt if no delivery was attempted. We will escalate and arrange the delivery as soon as possible.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

Self-collect (NDR CODE-10)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. Please select what you would like to do:

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}.

  1. Pick up from the nearest hub. We will share the address and contact details of the nearest hub. Sorry for the inconvenience and read more about out for deliver area address issue. 2) Cancel your delivery, if you don't want the order.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

Shipment seized (NDR CODE-11)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. Please select what you would like to do:

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}.

NO EMAIL

NO EMAIL

OTP-based cancellation (NDR CODE-14)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. Please select what you would like to do:

We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order.

  1. Cancel your delivery if you don't want the order. Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. 2) Report a fake attempt if no delivery was attempted. We will escalate and arrange the delivery as soon as possible.

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

Blanks/Any other/ Exceptions ((NDR CODE-blank)

Action description

Email opening line (Email)

Whats next (Email)

SMS

Action description

Email opening line (Email)

Whats next (Email)

SMS

We attempted to deliver your order. Remark mentioned by our delivery partner is {ReMARK}. Please select what would you like to do

We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}.

  1. Reschedule your delivery. You can update your contact and delivery address if required. 2) Report a fake attempt if no delivery was attempted. We will escalate and arrange the delivery as soon as possible. It will help us improve our services. 3) Cancel your delivery if you don't want the order. Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing new orders

We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox

 

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