FDR - Email and SMS (live)
Address issue (NDR CODE-6)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We could not deliver the order as the address is incomplete or incorrect. Below are the remarks from our delivery partner: "REMARK". Please select what you would like to do: | We were unable to deliver the order as the address is incomplete or incorrect. Below are the remarks from our delivery partner. |
| We are unable to deliver your Vitamin planet Order ID BB...123456. |
Customer unavailable (NDR CODE-1)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order, but you were unavailable to collect the order. Below is the remark from our delivery partner: "REMARK". Please select what you would like to do: | We attempted to deliver your order but you were unavailable to collect the order. Below is the remark from our delivery partner: "REMARK". | Reschedule your delivery for any suitable date in the next three days. 2) Report a fake attempt if neither contact was made nor delivery was attempted. It will help us improve our services. | We attempted to deliver your Vitamin Planed Order ID BB..123452. Reschedule your delivery at t.eshopbox.com/12331234 - Team Eshopbox |
Customer unreachable (NDR CODE-5)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We tried reaching out to deliver your order. Below is the remark from our delivery partner: "REMARK". Please select what you would like to do: | We tried reaching out to deliver your order. Below is the remark from our delivery partner: |
to rearrange delivery. You can share an alternate contact number too. 2) Reschedule your delivery if your contact details are right. | We tried reaching out to deliver your Vitamin Planed Order ID BB..123452. Update your contact details at t.eshopbox.com/12331234 - Team Eshopbox |
The customer wants open delivery (NDR CODE-12)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
Our delivery partner doesn't support open delivery. But be assured, you can reach out to us if any issues are found in the product on arrival. Read more about the Returns policy. Please select what you would like to do : | Our delivery partner doesn't support open delivery. But be assured, you can reach out to us if any issues are found in the product on arrival. Read more about the Returns policy. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
Delivery rescheduled (NDR CODE-3)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order, but you asked to reschedule the delivery. Below is the remark from our delivery partner: "REMARK". Please select what you would like to do: | We attempted to deliver your order but you asked to reschedule the delivery. Below is the remark from our delivery partner: "REMARK". |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Reschedule your delivery at t.eshopbox.com/12331234 - Team Eshopbox |
Non-serviceable area (old Exception) (NDR CODE-8)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”. Please select what you would like to do: | Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
No attempt (NDR CODE-4)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
Our partner failed to deliver your order. Below is the remarks mentioned by our delivery partner: "REMARK". Please select what you would like to do: | Our partner failed to deliver your order. Below is the remarks mentioned by our delivery partner: "REMARK". | NO EMAIL | NO SMS |
Out of delivery area (NDR CODE-8)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”. Please select what you would like to do: | Your address is not within the serviceable area of our delivery partner. Here is a remark mentioned “Remark”. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
Payment issue (NDR CODE-7)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. Please select what you would like to do: | We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. | Reschedule your delivery for any suitable date in the next three days. 2) Report a fake attempt if neither contact was made nor delivery was attempted. It will help us improve our services. | We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
Rejected by customer (NDR CODE-2)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. Please select what you would like to do: | We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
Self-collect (NDR CODE-10)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. Please select what you would like to do: | We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
Shipment seized (NDR CODE-11)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. Please select what you would like to do: | We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. | NO EMAIL | NO EMAIL |
OTP-based cancellation (NDR CODE-14)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. Please select what you would like to do: | We attempted to deliver your order, but you refused to accept the order. Below is the remark from our delivery partner: "REMARK". Please note this might impact your customer ratings, and you may not get the Pay on delivery option while placing a new order. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |
Blanks/Any other/ Exceptions ((NDR CODE-blank)
Action description | Email opening line (Email) | Whats next (Email) | SMS |
---|---|---|---|
We attempted to deliver your order. Remark mentioned by our delivery partner is {ReMARK}. Please select what would you like to do | We attempted to deliver your order. The remark mentioned by our delivery partner is {ReMARK}. |
| We attempted to deliver your Vitamin Planed Order ID BB..123452. Manage your order at t.eshopbox.com/12331234 - Team Eshopbox |