Eshopbox allows the cancellation of an order before it is marked ready to ship. Using this document we will understand how the following data points will be populated

Cancellation type (workspace + export)
Cancellation activity

Order cancellation from	Cancellation reason	Activity	Meta data		Timestamp	Cancelled by (Export)
				Cancellation type
Customer portal	(Whatever recevied from customer portal)	Customer cancelled order.	Cancellation reason	Customer cancellation	Cancelled on	Customer

Workspace	Flagged as Fraudulent order	(Workspace User) cancelled order.	Cancellation reason	Customer cancellation	Cancelled on	Customer
	Item unavailable	(Workspace User) cancelled order.	Cancellation reason	Seller cancellation	Cancelled on	Seller
	Not able to service by shipping partner	(Workspace User) cancelled order.	Cancellation reason	Seller cancellation	Cancelled on	Seller
	Other	(Workspace User) cancelled order.	Cancellation reason	Seller cancellation	Cancelled on	Seller
Note: This is a new filter that needs to be added on workspace.	Order shipped from another location	(Workspace User) cancelled order.	Cancellation reason	Customer cancellation	Cancelled on	Customer
	Customer requested	(Workspace User) cancelled order.	Cancellation reason	Customer cancellation	Cancelled on	Customer

Marketplace (Integrated)	-	(Channel label) cancelled order.	Intelligent bucketing (Refer below for integration-wise reasons)	Seller cancellation	Cancelled on	Seller
		(Channel label) cancelled order.	Intelligent bucketing (Refer below for integration-wise reasons)	Customer cancellation	Cancelled on	Customer

Intelligent bucketing:

Integration	integrationType	customerOrderNumber	vendorOrderNumber	cancellationReason	remark	Cancellation type	Cancellation reason
Flipkart	6	0c030d61-b471-4426-a9ed-a1679ec56efa	OD427761658746897100	order_cancelled	mind_changed	Customer cancellation	Mind changed
	6	006e2d84-4b5b-422f-beff-2f18d8b9ffdd	OD327753373779622100	customer_cancel	customer_cancel	Customer cancellation	Customer requested
	6	5f49f7e6-da32-41a7-a782-8b7852bcca58	OD427673098140824100	Shipment_damage		Customer cancellation	Customer requested
	6	16eb0a6c-8083-4c48-9841-d0a5c018f0c0	OD327484875023657100	Aged_beyond_Limit		Customer cancellation	Customer requested
	6	4f3dc56c-c99e-4ebb-9bda-42da82da1912	OD327442074405102100	not received	not received	Customer cancellation	Customer requested
	6	002b56ec-8829-44ee-94c6-ba195e0f2143	OD427418731629955100	cancellation_requested	change_ship_address	Customer cancellation	Change shipping address
	6	2a1db112-949c-4b44-8b71-470f43f7d0c9	OD327401042839786100	fulfillment_cancel	fulfillment_cancel	Seller cancellation	Out of stock
	6	128074b0-461e-4cb3-b131-74e5b1f00c9c	OD327346683358627100	seller_cancellation	order_over_sla	Seller cancellation	Order over SLA
	6	00536455-5898-4f61-8782-ad39c2fb1a88	OD427373574946026100			Customer cancellation	Customer requested
	6	10b10625-7cb7-4c0c-a6c0-d1f5ad48b224	OD427368261730227100	Uncontrollable_factors	Uncontrollable_factors	Customer cancellation	Customer requested
	6	0d52c8dc-809f-42c6-944f-943ee8dccf66	OD327330692187892100	customer cancelled		Customer cancellation	Customer requested
	6	00345cd4-73a5-4f7d-b5da-b8c558fb560c	OD327324973031137100	shield_cancellation	shield_cancellation	Customer cancellation	Customer requested
	6	474c5454-ca24-4bab-93e0-474ace57aca1	OD327295663063039100	Attempts_Exhausted	Attempts_Exhausted	Customer cancellation	Customer requested
	6	01841d4d-1f5c-4760-ad49-af61f9d29c91	OD427253944502891100	Customer Cancellation	Customer Cancellation	Customer cancellation	Customer requested
	6	3e3b968d-6e98-48dc-9e71-0c79b1af6e26	OD427234875906144100	Shipment_lost	Shipment_lost	Customer cancellation	Customer requested
	6	7b33e126-da8a-45ee-ad20-ab265fdd8c4b	OD327231334056704100	Rejected_by_Customer	Rejected_by_Customer	Customer cancellation	Customer requested
	6	01a558cc-cdff-483e-9f8c-a6fda1abc2da	OD427228999135286100	Rejected_by_Customer_PostOBD	Rejected_by_Customer_PostOBD	Customer cancellation	Customer requested
	6	ac2c82e1-2b99-4106-a7d0-1f964f6bdddf	OD327182631822471100	Do_not_want_the_product	Do_not_want_the_product	Customer cancellation	Do not want the product now
	6	63339923-2b98-4f41-a2a3-c95ba1fc2e26	OD327134504888294100	Customer Rejection via OTP	Customer Rejection via OTP	Customer cancellation	Customer requested
	6	19705aea-fee9-414e-a185-77e82faca254	OD327105934782289100	mp_cancellation	tech_error	Customer cancellation	Customer requested
	6	0c7e45b1-99e8-4668-85df-50a091a61d49	OD327009424681377100	order_cancelled_by_seller_support	cancelled_due_to_pickup_reattempts	Seller cancellation	Failed pick up attempts
	6			Any other reason	Any other reason	Customer cancellation	Customer requested

Integration	integrationType	customerOrderNumber	vendorOrderNumber	cancellationReason	remark	Cancellation type	Cancellation reason
Amazon	8	1ce3136a-84b7-47f0-87a9-8372275fbad4	408-6874236-0747527	customer_cancel	CUSTOMER_CANCELLATION	Customer cancellation	Customer requested
	8	d4130ef2-01b3-4a79-834c-a1cca8eb65a7	404-8521499-5533968	fulfillment_cancel		Seller cancellation	Inventory not found (if cancelled due to shipment rejected - not found) Out of stock (is cancelled due to inventory unavailable)
	8	569ba786-077d-4d69-9f46-71bf5ae141d1	405-9643190-4627500	customer cancelled		Customer cancellation	Customer requested
	8	02331262-989d-4de2-bb81-aaf855a575d7	407-3616414-2075502			Customer cancellation	Inventory not found (if cancelled due to shipment rejected - not found) Out of stock (is cancelled due to inventory unavailable)
	8			Any other reason	Any other reason	Customer cancellation	Customer requested

Integration	integrationType	customerOrderNumber	vendorOrderNumber	cancellationReason	remark	Cancellation type	Cancellation reason
Tata cliq	14	125798094CS1AA	230405-025-701893	fulfillment_cancel		Seller cancellation	Inventory not found (if cancelled due to shipment rejected - not found) Out of stock (is cancelled due to inventory unavailable)
	14	125118115CS1AA	230212-024-990985	Customer cancelled	Customer cancelled	Customer cancellation	Customer requested
	14	123579854CS1AB	221124-023-430234			Customer cancellation	Inventory not found (if cancelled due to shipment rejected - not found) Out of stock (is cancelled due to inventory unavailable)
	14			Any other reason	Any other reason	Customer cancellation	Customer requested

Integration	integrationType	customerOrderNumber	vendorOrderNumber	cancellationReason	remark	Cancellation type	Cancellation reason
Myntra	5	7276738693	7276738693	CC Cancellation-Vendor failed to supply	CC Cancellation-Vendor failed to supply	Seller cancellation	Inventory not found (if cancelled due to shipment rejected - not found) Out of stock (is cancelled due to inventory unavailable)
	5	7258575700	7258575700	Fraud Order Cancellation-Platform Restricted Cancellation	Fraud Order Cancellation-Platform Restricted Cancellation	Customer cancellation	Customer requested
	5	7237575361	7237575361	Customer Request-Dope Order Cancellation Post Cod Conversion	Customer Request-Dope Order Cancellation Post Cod Conversion	Customer cancellation	Customer requested
	5	7233899333	7233899333	Customer Request-Delayed Delivery Cancellation	Customer Request-Delayed Delivery Cancellation	Customer cancellation	Expected delivery time is too long
	5	7228259403	7228259403	Customer Request-Duplicate Order	Customer Request-Duplicate Order	Customer cancellation	Order placed by mistake
	5	7227941913	7227941913	Customer Request-Product not required anymore	Customer Request-Product not required anymore	Customer cancellation	Item no longer required
	5	7227403338	7227403338	Customer Request-Cash Issue	Customer Request-Cash Issue	Customer cancellation	Customer requested
	5	7226663886	7226663886			Customer cancellation	Customer requested
	5	7226608650	7226608650	Customer Request-Wants to change style/color	Customer Request-Wants to change style/color	Customer cancellation	Exchange required
	5	7226380811	7226380811	Customer Request-Ordered By Mistake	Customer Request-Ordered By Mistake	Customer cancellation	Order placed by mistake
	5	7226271560	7226271560	Customer Request-Incorrect size ordered	Customer Request-Incorrect size ordered	Customer cancellation	Incorrect size
	9	b37c432d-49d6-4e31-be5e-8f9fc4007f69	b37c432d-49d6-4e31-be5e-8f9fc4007f69	Fraud Order Cancellation-Platform Restricted Cancellation	customer Cancel	Customer cancellation	Customer requested
	9	0e945c7f-ae33-45fa-8631-c2437b29ccba	0e945c7f-ae33-45fa-8631-c2437b29ccba	Customer Request-Wants to change style/color	customer Cancel	Customer cancellation	Exchange required
	9	0b4aa931-e786-49a3-88e0-7ed7d919f7db	0b4aa931-e786-49a3-88e0-7ed7d919f7db	Customer Request-Ordered By Mistake	customer Cancel	Customer cancellation	Order placed by mistake
	9	14456c58-6441-4123-8e50-776365be0bca	14456c58-6441-4123-8e50-776365be0bca	CC Cancellation-Vendor failed to supply		Seller cancellation	Inventory not found (if cancelled due to shipment rejected - not found) Out of stock (is cancelled due to inventory unavailable)
	9	f3f04e8a-a5df-4111-8309-3082d0b95d87	f3f04e8a-a5df-4111-8309-3082d0b95d87	Customer Request-Product not required anymore	customer Cancel	Customer cancellation	Item no longer required
	9	02c2efcb-ef39-4516-a2bf-a2a2b676621a	02c2efcb-ef39-4516-a2bf-a2a2b676621a	Customer Request-Incorrect size ordered	customer Cancel	Customer cancellation	Incorrect size
	9	506ef4d3-7429-44f0-9cd7-98514d7b401c	506ef4d3-7429-44f0-9cd7-98514d7b401c	CC Cancellation-Free gift - Main item failed and OOS	customer Cancel	Customer cancellation	Customer requested
	9	50218d14-6d68-4926-bec3-213cacfd9c94	50218d14-6d68-4926-bec3-213cacfd9c94	Customer Request-Duplicate Order	customer Cancel	Customer cancellation	Order placed by mistake
	9	ef44de49-02cf-4649-944c-f45030c39fe5	ef44de49-02cf-4649-944c-f45030c39fe5	Customer Request-Delayed Delivery Cancellation	customer Cancel	Customer cancellation	Delivery is delayed
	9	c527b81b-bd6b-4b43-862a-2c169153cc67	c527b81b-bd6b-4b43-862a-2c169153cc67	Customer Request-Cash Issue	customer Cancel	Customer cancellation	Customer requested
	9	6c9183b9-c49c-4eff-adfc-5362f1fbfd70	6c9183b9-c49c-4eff-adfc-5362f1fbfd70	Customer Request-Dope Order Cancellation Post Cod Conversion	customer Cancel	Customer cancellation	Customer requested
	9	02a4dc6b-21fd-4901-a0f8-d5783e7e7615	02a4dc6b-21fd-4901-a0f8-d5783e7e7615		customer Cancel	Customer cancellation	Customer requested

Integration	Rule	Reason		Cancellation type
Eshopbox shipping (Shopify + Custom	Rule 1: Cancellation from CP
	Rule 2: Cancellation from workspace	Flagged as Fraudulent order		Customer cancellation
		Item unavailable		Seller cancellation
		Not able to service by shipping partner		Seller cancellation
		Other		Seller cancellation
		Order shipped from another location	(New reason to be added on workspace)	Customer cancellation
		Customer requested		Customer cancellation
	Cancellation from Shopify	Customer changed/Cancelled order		Customer cancellation
		Fraudalent order		Customer cancellation
		Items unavailable		Seller cancellation
		Payment declined		Customer cancellation
		Other		Customer cancellation

Orders and Shipping Engine

Cancellation logic

Note: This is a new filter that needs to be added on workspace.

Intelligent bucketing:

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