Phases of Incident Management
Phases:
Backend - Utkarsh Awasthi
Frontend - Anup Kumar
Tasks | Expected Time ( Backend) | Expected Time (Frontend) | Status | Remarks |
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Phase - I |
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Documentation | 7 days (2 Nov- 16 Nov ) | 1 day | Backend In progress | Diwali holidays |
Environment Setup | 2 days (16 Nov - 20 Nov) |
| Backend In progress | Backend on call |
Create Incident | 3 days ( 20 Nov - 23 Nov) | 3 day (14th Nov) | Backend In progress | Backend on call, |
View incident | 1.5 days ( 23 Nov - 24 Nov) | 1.5 day ( 8th nov) |
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Filter Incident | - | 1.5 day ( 9th nov) |
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Delete & Close Incident | 2 day (28 - 29 Nov) | 2 day |
| Backend on call |
Cron for status updation | 2 day (1 Dec- 4 Dec) |
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Event send to client / client notification (Notification Setting) | 6 day ( 5 Dec -12 Dec ) |
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Affected order by incident | 4 day (13 Dec - 19 Dec) | - |
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Add key in algolia and orders table | 1.5 day (19 Dec - 20 Dec) | 0.5 day |
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Add incident filter in orders page | - |
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Activities of affected orders by incident | 3 day ( 21 Dec - 27 Dec) |
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| Discussed with platform team |
Add column in sale order export | 1 day ( 28 Dec) |
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Phase - II |
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Export Incident Management | 5 days ( 2 Jan - 9 Jan) |
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Notify Customers | Pending with @Mituj Rana |
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Demo dates:
Demo Topic | Date |
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Create/Get Incident,Delete/ close Incident , Status updation,Event send to client | 14 December |
End to end phase -I incident flow | 29 December |