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Phases of Incident Management

Phases of Incident Management

Phases:

Backend - Utkarsh Awasthi

Frontend - Anup Kumar

Tasks

Expected Time ( Backend)

Expected Time (Frontend)

Status

Remarks

Tasks

Expected Time ( Backend)

Expected Time (Frontend)

Status

Remarks

Phase - I

 

 

 

 

Documentation

7 days (2 Nov- 16 Nov )

1 day

Backend In progress

Diwali holidays

Environment Setup

2 days (16 Nov - 20 Nov)

 

Backend In progress

Backend on call

Create Incident

3 days ( 20 Nov - 23 Nov)

3 day (14th Nov)

Backend In progress

Backend on call,
Import valid and invalid trackingIds , orderItemIds , pincodes

View incident

1.5 days ( 23 Nov - 24 Nov)

1.5 day ( 8th nov)

 

 

Filter Incident

-

1.5 day ( 9th nov)

 

 

Delete & Close Incident

2 day (28 - 29 Nov)

2 day

 

Backend on call

Cron for status updation

2 day (1 Dec- 4 Dec)

 

 

 

 

Event send to client / client notification (Notification Setting)

6 day ( 5 Dec -12 Dec )

 

 

 

Affected order by incident

4 day (13 Dec - 19 Dec)

-

 

 

Add key in algolia and orders table

1.5 day (19 Dec - 20 Dec)

0.5 day

 

 

Add incident filter in orders page

-

 

 

 

Activities of affected orders by incident

3 day ( 21 Dec - 27 Dec)

 

 

Discussed with platform team

Add column in sale order export

1 day ( 28 Dec)

 

 

 

 

 

 

 

 

Phase - II

 

 

 

 

Export Incident Management

5 days ( 2 Jan - 9 Jan)

 

 

 

Notify Customers

Pending with @Mituj Rana

 

 

 

 

 

 

 

 

 

Demo dates:

Demo Topic

Date

Demo Topic

Date

Create/Get Incident,Delete/ close Incident , Status updation,Event send to client

14 December

End to end phase -I incident flow

29 December

 

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