Troubleshooting for Recall consignment CSV

While creating a recall consignment on the Eshopbox workspace, you need to follow the instructions. If you miss out on the instructions, you can receive errors while uploading CSV. To resolve those errors, download the CSV sheet with errors and follow the below guidelines to fix them.

Error messages

Below is the list of error messages which you can find on CSV.

• Failed: Invalid CSV template: This error occurs because of the incorrect format of the sheet. Before uploading the sheet, make sure:
  - the uploaded format is .csv only.
  - you have not included additional columns in the file while uploading.
  - you have not removed any columns from the file. You’re uploaded as defined in the template.
  - you have not changed the name of the header, which was mentioned on the template.
  
  

• Failed: Empty CSV uploaded: This error occurs when the CSV sheet is empty. Fill the sheet as per the template format. You cannot upload a blank sheet to create a consignment.
  
  

• Failed: The quantity cannot be less than zero. Make sure the value of the quantity is more than zero: This error occurs when the quantity of the item is less than zero. Provide the correct value of quantity.
  
  

• Failed: The product with the same SKU/ESIN cannot have different unit prices. Make sure you have provided the same unit price for a similar product: This error occurs when the unit prices of the same SKU/ESIN are different. Make sure you do not provide the same unit price for a similar SKU.
  
  

• Failed: The quantity should always be numeric. Make sure you have not included any alphabets or special characters: This error occurs when you provide quantity values with signs or alphabets. Make sure you provide only numeric value in the quantity column.