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Whatsapp API Response:

Whatsapp API Response:

Owned by Lakshay Aggarwal (Unlicensed)
Last updated: Jun 28, 2023
3 min read

When failed delivery is notified to the customer:

  • Request

"POST || https://graph.facebook.com/v16.0/108687922264083/messages" { "messaging_product": "whatsapp", "recipient_type": "individual", "to": "919650186697", "type": "template", "template": { "name": "customer_unreacheable_ndr", "language": { "code": "en_US" }, "components": [ { "type": "body", "parameters": [ { "type": "text", "text": "John" }, { "type": "text", "text": "KapasKraft" }, { "type": "text", "text": "123456" }, { "type": "text", "text": "2" }, { "type": "text", "text": "9875367647" }, { "type": "text", "text": "2 Kapaskraft Solid Grey Trousers" } ] } ] } }

  • Response

{ "messaging_product": "whatsapp", "contacts": [ { "input": "919650186697", "wa_id": "919650186697" } ], "messages": [ { "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQUM1RDgwMzMyRTNFRjdCNzQzAA==" } ] }

  • Webhook notification (DLR)

Delivery status of message { "object": "whatsapp_business_account", "entry": [ { "id": "105945132543354", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "15551009938", "phone_number_id": "108687922264083" }, "statuses": [ { "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQUM1RDgwMzMyRTNFRjdCNzQzAA==", "status": "read", "timestamp": "1687433938", "recipient_id": "919650186697" } ] }, "field": "messages" } ] } ] }

The customer chooses an option (reply buttons) from the above template message:

  • Webhook response

{ "object": "whatsapp_business_account", "entry": [ { "id": "105945132543354", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "15551009938", "phone_number_id": "108687922264083" }, "contacts": [ { "profile": { "name": "Lakshay" }, "wa_id": "919650186697" } ], "messages": [ { "context": { "from": "15551009938", "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQjFENkE5NUE3RDYwQkVDMjAzAA==" }, "from": "919650186697", "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAEhgUM0EyNDQwQTE4MUEwQjYyMzJBRTMA", "timestamp": "1687433106", "type": "button", "button": { "payload": "Select new delivery date", "text": "Select new delivery date" } } ] }, "field": "messages" } ] } ] }

  • Request

Providing customer set of options to choose a delivery date (reply buttons):

POST || https://graph.facebook.com/v16.0/108687922264083/messages { "messaging_product": "whatsapp", "recipient_type": "individual", "to": "919650186697", "type": "interactive", "interactive": { "type": "button", "body": { "text": "Please help us by selecting your preferred delivery date" }, "action": { "buttons": [ { "type": "reply", "reply": { "id": "date-1", "title": "23 June 2023" } }, { "type": "reply", "reply": { "id": "date-2", "title": "24 June 2023" } }, { "type": "reply", "reply": { "id": "date-3", "title": "25 June 2023" } } ] } } }

  • Response

{ "messaging_product": "whatsapp", "contacts": [ { "input": "919650186697", "wa_id": "919650186697" } ], "messages": [ { "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSNEM4RkMwNjIzNUJCQzM4NDAwAA==" } ] }

  • WEBHOOK DLR

DLR { "object": "whatsapp_business_account", "entry": [ { "id": "105945132543354", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "15551009938", "phone_number_id": "108687922264083" }, "statuses": [ { "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSNEM4RkMwNjIzNUJCQzM4NDAwAA==", "status": "read", "timestamp": "1687433010", "recipient_id": "919650186697" } ] }, "field": "messages" } ] } ] }

The customer chooses a delivery date:

WEBHOOK Incoming response from customer

{ "object": "whatsapp_business_account", "entry": [ { "id": "105945132543354", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "15551009938", "phone_number_id": "108687922264083" }, "contacts": [ { "profile": { "name": "Lakshay" }, "wa_id": "919650186697" } ], "messages": [ { "context": { "from": "15551009938", "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSNEM4RkMwNjIzNUJCQzM4NDAwAA==" }, "from": "919650186697", "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAEhgUM0FEREMxN0Y5QzY0OEJGNkMzRDIA", "timestamp": "1687433238", "type": "interactive", "interactive": { "type": "button_reply", "button_reply": { "id": "date-1", "title": "23 June 2023" } } } ] }, "field": "messages" } ] } ] }

Final Request (for final message) sent to the customer:

After receiving the above webhook response from the customer we update delivery date the date and trigger the following message:

{ "messaging_product": "whatsapp", "preview_url": false, "recipient_type": "individual", "to": "919650186697", "type": "text", "text": { "body": "Thank you for your response. As requested by you we will cancel your order. Hope to see you again!" } }

 

Response:

{ "messaging_product": "whatsapp", "contacts": [ { "input": "919650186697", "wa_id": "919650186697" } ], "messages": [ { "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQzY0QUE2NzE0MjNDODQ2NTU2AA==" } ] }

Webhook DLR of the final message to customer:

{ "object": "whatsapp_business_account", "entry": [ { "id": "105945132543354", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "15551009938", "phone_number_id": "108687922264083" }, "statuses": [ { "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQzY0QUE2NzE0MjNDODQ2NTU2AA==", "status": "delivered", "timestamp": "1687433305", "recipient_id": "919650186697", "conversation": { "id": "65f4754f3fc4ff8d1f550101eacf93d5", "origin": { "type": "utility" } }, "pricing": { "billable": true, "pricing_model": "CBP", "category": "utility" } } ] }, "field": "messages" } ] } ] }

 

Journey

Identifier

Customisable

Remarks

Journey

Identifier

Customisable

Remarks

FDR Message

Template → name

Yes

 

FDR Message Webhook Response

entry → id

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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