Edit - Orders and Shipping Engine

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Whatsapp API Response:

When failed delivery is notified to the customer:

Request

1"POST || https://graph.facebook.com/v16.0/108687922264083/messages"
2
3{
"messaging_product": "whatsapp",
"recipient_type": "individual",
"to": "919650186697",
"type": "template",
"template": {
  "name": "customer_unreacheable_ndr",
  "language": {
    "code": "en_US"
  },
  "components": [
    {
      "type": "body",
      "parameters": [
        {
          "type": "text",
          "text": "John"
        },
        {
          "type": "text",
          "text": "KapasKraft"
        },
        {
          "type": "text",
          "text": "123456"
        },
        {
          "type": "text",
          "text": "2"
        },
        {
          "type": "text",
          "text": "9875367647"
        },
        {
          "type": "text",
          "text": "2 Kapaskraft Solid Grey Trousers"
        }
      ]
    }
  ]
}
45}

Response

1{
  "messaging_product": "whatsapp",
  "contacts": [
      {
          "input": "919650186697",
          "wa_id": "919650186697"
      }
  ],
  "messages": [
      {
          "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQUM1RDgwMzMyRTNFRjdCNzQzAA=="
      }
  ]
14}

Webhook notification (DLR)

1Delivery status of message
2
3{
"object": "whatsapp_business_account",
"entry": [
  {
    "id": "105945132543354",
    "changes": [
      {
        "value": {
          "messaging_product": "whatsapp",
          "metadata": {
            "display_phone_number": "15551009938",
            "phone_number_id": "108687922264083"
          },
          "statuses": [
            {
              "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQUM1RDgwMzMyRTNFRjdCNzQzAA==",
              "status": "read",
              "timestamp": "1687433938",
              "recipient_id": "919650186697"
            }
          ]
        },
        "field": "messages"
      }
    ]
  }
]
30}

The customer chooses an option (reply buttons) from the above template message:

Webhook response

1{
"object": "whatsapp_business_account",
"entry": [
  {
    "id": "105945132543354",
    "changes": [
      {
        "value": {
          "messaging_product": "whatsapp",
          "metadata": {
            "display_phone_number": "15551009938",
            "phone_number_id": "108687922264083"
          },
          "contacts": [
            {
              "profile": {
                "name": "Lakshay"
              },
              "wa_id": "919650186697"
            }
          ],
          "messages": [
            {
              "context": {
                "from": "15551009938",
                "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQjFENkE5NUE3RDYwQkVDMjAzAA=="
              },
              "from": "919650186697",
              "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAEhgUM0EyNDQwQTE4MUEwQjYyMzJBRTMA",
              "timestamp": "1687433106",
              "type": "button",
              "button": {
                "payload": "Select new delivery date",
                "text": "Select new delivery date"
              }
            }
          ]
        },
        "field": "messages"
      }
    ]
  }
]
44}

Request

Providing customer set of options to choose a delivery date (reply buttons):

1POST || https://graph.facebook.com/v16.0/108687922264083/messages
2
3{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "919650186697",
  "type": "interactive",
  "interactive": {
      "type": "button",
      "body": {
          "text": "Please help us by selecting your preferred delivery date"
      },
      "action": {
          "buttons": [
              {
                  "type": "reply",
                  "reply": {
                      "id": "date-1",
                      "title": "23 June 2023"
                  }
              },
              {
                  "type": "reply",
                  "reply": {
                      "id": "date-2",
                      "title": "24 June 2023"
                  }
              },
               {
                  "type": "reply",
                  "reply": {
                      "id": "date-3",
                      "title": "25 June 2023"
                  }
              }
          ]
      }
  }
39}

Response

1{
  "messaging_product": "whatsapp",
  "contacts": [
      {
          "input": "919650186697",
          "wa_id": "919650186697"
      }
  ],
  "messages": [
      {
          "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSNEM4RkMwNjIzNUJCQzM4NDAwAA=="
      }
  ]
14}

WEBHOOK DLR

1DLR
2{
"object": "whatsapp_business_account",
"entry": [
  {
    "id": "105945132543354",
    "changes": [
      {
        "value": {
          "messaging_product": "whatsapp",
          "metadata": {
            "display_phone_number": "15551009938",
            "phone_number_id": "108687922264083"
          },
          "statuses": [
            {
              "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSNEM4RkMwNjIzNUJCQzM4NDAwAA==",
              "status": "read",
              "timestamp": "1687433010",
              "recipient_id": "919650186697"
            }
          ]
        },
        "field": "messages"
      }
    ]
  }
]
29}

The customer chooses a delivery date:

WEBHOOK Incoming response from customer

1{
"object": "whatsapp_business_account",
"entry": [
  {
    "id": "105945132543354",
    "changes": [
      {
        "value": {
          "messaging_product": "whatsapp",
          "metadata": {
            "display_phone_number": "15551009938",
            "phone_number_id": "108687922264083"
          },
          "contacts": [
            {
              "profile": {
                "name": "Lakshay"
              },
              "wa_id": "919650186697"
            }
          ],
          "messages": [
            {
              "context": {
                "from": "15551009938",
                "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSNEM4RkMwNjIzNUJCQzM4NDAwAA=="
              },
              "from": "919650186697",
              "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAEhgUM0FEREMxN0Y5QzY0OEJGNkMzRDIA",
              "timestamp": "1687433238",
              "type": "interactive",
              "interactive": {
                "type": "button_reply",
                "button_reply": {
                  "id": "date-1",
                  "title": "23 June 2023"
                }
              }
            }
          ]
        },
        "field": "messages"
      }
    ]
  }
]
47}

Final Request (for final message) sent to the customer:

After receiving the above webhook response from the customer we update delivery date the date and trigger the following message:

1{
  "messaging_product": "whatsapp",
  "preview_url": false,
  "recipient_type": "individual",
  "to": "919650186697",
  "type": "text",
  "text": {
      "body": "Thank you for your response. As requested by you we will cancel your order. Hope to see you again!"
  }
10}

Response:

1{
  "messaging_product": "whatsapp",
  "contacts": [
      {
          "input": "919650186697",
          "wa_id": "919650186697"
      }
  ],
  "messages": [
      {
          "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQzY0QUE2NzE0MjNDODQ2NTU2AA=="
      }
  ]
14}

Webhook DLR of the final message to customer:

1
2{
"object": "whatsapp_business_account",
"entry": [
  {
    "id": "105945132543354",
    "changes": [
      {
        "value": {
          "messaging_product": "whatsapp",
          "metadata": {
            "display_phone_number": "15551009938",
            "phone_number_id": "108687922264083"
          },
          "statuses": [
            {
              "id": "wamid.HBgMOTE5NjUwMTg2Njk3FQIAERgSQzY0QUE2NzE0MjNDODQ2NTU2AA==",
              "status": "delivered",
              "timestamp": "1687433305",
              "recipient_id": "919650186697",
              "conversation": {
                "id": "65f4754f3fc4ff8d1f550101eacf93d5",
                "origin": {
                  "type": "utility"
                }
              },
              "pricing": {
                "billable": true,
                "pricing_model": "CBP",
                "category": "utility"
              }
            }
          ]
        },
        "field": "messages"
      }
    ]
  }
]
40}

Journey	Identifier	Customisable
FDR Message	Template → name	Yes
FDR Message Webhook Response	entry → id	No