What is the purpose of this article?

The purpose of this article is to understand how we can mark onnhold orders unhold (release the order) and in how many ways.

Figma - https://auperator.atlassian.net/wiki/spaces/~5b5af401b259d52d88c531aa/pages/3887890449

Let’s understand pointwise:-

1. We are creating shipment on "ONHOLD" status when the pincode is not serviceable or if the risk score is high. And till the time order_item is in "ONHOLD" state, then no further processing will be done on that order item. Thus sooner or later, the order has to be marked unhold.

2. An onhold order will have following characteristics :-

   1. (order_items.status = ONHOLD && order_items.onHold = 1 && shipment_status_logs.status = created, shipment_status_logs.remarks = Pincode not serviceable) OR orders.riskScore = high

3. An onhold orders can be marked unhold in these many ways :-

   1. By uploading invoice label (releasing single onhold order)

   2. By clicking on the release button under the take action tab (releasing single onhold order))

   3. By searching a particular order and then clicking on the release button ubder the take action tab (releasing single onhold order)

   4. By selecting the orders in bulk through the top check box (releasing onhold orders in bulk)

   5. By selecting many orders one by one the side check box (releasing onhold orders in bulk)