Need Attention documentation.

What is the purpose of this article?

The purpose of this article is to shed light on the Need attention feature for the Orders and Returns module. It will contain events required along with any backend logic set in place for it.

What is Need attention in the Orders and Returns module?

Need attention is a feature introduced in the P2 of the Orders and Returns re-vamps module.

A user/ client will be able to filter their orders where they would like to pay attention. If an order is on hold due to inactive SKU or due to insufficient inventory, if an order item is not yet dispatched due to non-serviceable pincode etc., the client will be able to easily identify such orders and take necessary action where required.

How will be Need attention implemented?

The Orders and Returns data reflects on the workspace as it is being synced to Algolia via our orders and returns cron. The Need attention will be stored as a list of strings in the Algolia JSON object against the
”needAttention” key. A facet will be created where the user will be able to filter the orders on the basis of a collection of Need attention tags.

Details on Need attention can be found in the below document:

Need Attention document.