Eshopbox will record fee deduction and refunds when you upload a Flipkart payment report. The status after reconciling can be either reconciled, failed, or disputed.

• If the amount charged by Flipkart is less than or equal to the amount calculated by Eshopbox, the fee is marked as ‘reconciled.’

• The fee's status is ‘failed’ if Eshopbox cannot find associated order, ESIN, fees, charge rules, or transaction rule for calculation.

• In some cases, the amount charged by Flipkart is more than the expected amount calculated by Eshopbox. The status of the fee is marked as 'disputed.’

In this article, you will learn:

• How to manage failed fees for Flipkart

Before you start

• You should have added a payment report.

How it works

To view failed fees, navigate to orders and apply for the filter ‘fee status’ is ‘failed.’ Cool, you’re there! Read on to learn about the actions that you can do on such fees to reconcile them.

The following table gives information on what are the fees charged by Flipkart. These fees depend on which parameters and how to resolve them:

Reconcile fee in failed status

If you find any fee with status as failed, you will see the reason for failure. Depending on the failure reason, follow the below-mentioned steps to reconcile it:

1. Transaction rule for the sales channel is not configured:

Ensure that you have a transaction rule configured for all sales channel and all relevant fees are associated with it to reconcile fees correctly. If the failure reason is ‘transaction rule missing,’ you need to configure the transaction rule. All fees like fixed, shipping, commission, collection, and reverse shipping fee will fail if the transaction rule is not configured.

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In this case, the transaction rule is not available for the Flipkart sale channel 'CH0785’. To verify this, navigate to Settings > Transaction Rules and filter transaction rules for sale channel CH0785.

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If you do not see any rule for the sale channel, you will need to configure a transaction rule. Please note that all relevant fees should be configured in your workspace before making a transaction rule.

2. Shipping fee or reverse shipping fee is failed

Shipping and the reverse shipping fee are dependent on two parameters, namely shipping zone and weight. While configuring the product, you must provide correct configuration details like the product's weight and dimension. Please check the weight that you have provided while configuration the product. Edit the product and give the correct weight.

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You also need to change the product weight in the Flipkart seller account while listing the product. In the Flipkart seller account, navigate to Listings > My Listing > Edit Listing corresponding to the product and mention the correct weight and dimensions and submit.

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3. Eshopbox is unable to reconcile this fee as there is an issue in fee configuration

Following are the reasons related to the fee because of which fee is in failed status:

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Case 1: You are charged with a fee that is not configured in the workspace

You need to configure the fee in the workspace so that Eshopbox can calculate the expected fee that Flipkart will charge. If you are charged with a fee that is not set in your workspace, your fee will move to failed status. Failure reason will be ‘fee not configured.’ Follow the below approach to resolve this failed fee:

• If the fee charged is according to an agreement, configure the fee in the workspace.

• Check if the fee is configured but not linked to the transaction rule.

  • Navigate to settings > transaction rule

  • Verify if the transaction rule is linked to the required fees

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Case 2: You have not configured the fee for the duration in which the invoice is raised

While configuring the fee, you need to define a duration for which this fee is applicable. When you revise the fee, you can change the period for which this fee is applicable.

If you have configured a fee that is not applicable for a duration in which the invoice is generated, the charged fee will move to the failed status. The reason for failure will be ‘fee not defined for the current duration.’ Please note that the current duration in failure reason refers to the period in which the order date falls. In such cases, revise the fee and configure the fee as per agreement. To verify this fee version duration:

• Navigate to settings > fees

• Search fee using the portal and fee name filter. Click on the fee to view fee details.

• Verify the fee version and its duration, as illustrated below. In below, e.g., the shipping fee for any order invoiced before 1st April 2019 will have a ‘failed’ status.

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Case 3: You have not configured the charge rule which is required to calculate an expected fee

Make sure you have configured the correct charge rule. Eshopbox may not find the related field settings in the fee configured for the sales channel. These related fields can be either or a combination of:

• category,

• weight range,

• shipping zone,

• payment method,

• price range, and

• brand

For Example, the commission fee is in failed status for an order, and the failure reason is ‘No fee rule found for this category.’ To troubleshoot the issue:

• Navigate to Settings > Fees, and view fee using a portal and fee name filter.

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• Click to view the commission fee in detail. Check if you have configured a charge rule for the category to which the product in this order belongs.

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The category, let’s say ‘Chinos,’ is not present in the commission fee configuration, resulting in failed status. You need to do corrections in fees and add the required category rule to resolve this issue.

Similarly, if the charge rule is not configured for the product's weight, the shipping fee will move to failed status. Navigate to the fee, as mentioned above, and check the charge rule. Configure charge rule for all possible weight of the product.

Similarly, if the charge rule is not configured for:

• the brand to which product belongs

• the method through which payment is made

• price of product

• zone to which order is shipped

Edit fee to add a brand, payment method, price, and zone.

4. Eshopbox is unable to reconcile this fee as invoice corresponding to this is not found in the Eshopbox workspace

• Order ID: Verify if the related order ID already exists in the Eshopbox workspace.

  • Navigate to Orders & Return> Orders. Search for this order using the channel order id filter.

  • In case the order id is visible under the ‘all’ section, raise this to the Eshopbox using support.

  • Suppose order id not visible under the ‘all’ section. Then this can be because you have not placed this order through Eshopbox.

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• ESIN: Make sure that ESIN in the Eshopbox workspace is up to date, corresponding to the product. To do this:

  • Navigate to products and verify if relevant ESIN is up to date for the product. If not, edit the product and add ESIN or other additional names.

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5. Fixed fee or collection fee is failed

Fixed and collection fee both depends on the product selling price. While adding a product in Eshopbox workspace and while listing product in Flipkart seller, provide correct product selling price. Edit the product details if required.

To edit the selling price in Flipkart seller, follow the below-mentioned steps:

1. Navigate to listing > my listings

2. Click on the product for which you want to edit the selling price.

3. Click on edit catalog and change the product price.

4. Click submit.

6. Commission fee is failed

Commission fee calculation is dependent on the category of product. Please check the category mentioned while configuration the product. Edit the product and provide the correct category.

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You should change the product category in the Flipkart seller account as well while listing the product. To do so, raise a ticket on the Flipkart seller account with all relevant details.

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