Track fees for an order
- Sauharda Rawat (Unlicensed)
- Rita Saini (Unlicensed)
You may be charged multiple fees against each order invoiced at the fulfillment center. Each fee is a charge deducted by the marketplace to operate your business. Once you add a payment report, Eshopbox will reconcile fees by recording
fee charged i.e. expense incurred order item,
fee reversed i.e. expense reversed for return item, or
both.
In this article, you will learn to.
View fees charged for a particular order.
Identify all fees with disputed status.
Track fees in failed status.
Before you start
Make sure you have added all payment report received by you.
Keep a channel order id and ESIN handy if you want to track fees for a specific order.
View fees
Navigate to orders, here you can view all the orders. Hover on the order corresponding to which you want to track fees. Click on payments to view the complete payment details of that product. Eshopbox reconciles your fees and groups them into the following statuses:
Reconciled: The actual fee charged is less than or equal to your configured fee. A variance of 1% is an acceptable margin to remove round-off errors.
Disputed: The actual fee charged is higher than the expected fee amount calculated based on the fee configured in the workspace.
Failed: Eshopbox is not able to calculate the expected fee amount that should be charged to you.
A single order generally has multiple fees that are charged against it. To view all fee charged against an order, click on the payments tab. On the right side fee breakup is given. You can also use filters and search by channel order id and ESIN you have.
Fee information is not available till the time you upload the payment report. If the order is not invoiced you will see a message “payment information will be displayed when the order is invoiced”. If the order is invoiced but payment information is not available it will be shown in awaiting payment status. Option to add payment is available with awaiting payment status.
The following data points are available for each fee:
The name of the fees with the amount deducted for the corresponding order.
Status of fee i.e. if the fee is reconciled, failed or disputed
Order information is shown on the order item level. Payment and fee information is shown on order + SKU level. For example, If you sell two different products i.e. different SKU in order, you will get two rows on the orders page, one for each product with their quantity. You will be able to see payment and fee information for each product separately. On the other hand, if you have two product of the same SKU you will get two rows on the orders listing page. Payment and fee information will be shown for both items but the same information will be displayed for each item.
Eshopbox reconciled your fee and post reconciliation there can be the following three statuses.
Reconciled
- Green Tick: When the payment deducted is equal to or less than the expected fee amount.Disputed
- Overcharged icon: When the payment deducted is more than the expected fee amount. The overcharged amount can be seen adjacent to the overcharged icon.Failed
- A red alert icon with a text as 'unable to reconcile.' Variance calculations include this entire amount.
These indicators give a bird's eye view of the entire reconciliation process for fees.
Fee in disputed status
Track disputed fee by navigating to orders and apply filter ‘fee status’ is ‘disputed'. You can view all your orders in which one or more fees are disputed. You can use the filter 'fee charged on this order’ filter to check the specific fee charged on orders. In the fee with disputed status, the actual payment made was higher than the expected amount calculated using the configured fee.
Before you reach out to your marketplace, make sure:
You have a configured fee with accurate fee values in the then condition.
You have used the correct version. Also, there is no overlapping of versions with different values.
After you are sure of the dispute, reach out to your sales channel and raise a ticket for the overcharged fee.
Fee in failed status
You can track failed fee by navigating to orders and apply the filter ‘fee status’ is ‘failed'. You can view all your orders in which one or more fees are failed. You can use the filter 'fee charged on this order’ filter to check the specific fee charged on orders. In the fee with failed status as Eshopbox is unable to calculate the expected amount of fee that should be charged. Learn more on how to reconcile failed fee.
