The status of the payable in 'all' list can be either reconciled, failed, or disputed. Eshopbox allows you to manually reconcile a payable by editing specific details for the payable. You can do this from the payable page so that you can resolve the disputed and failed payables more efficiently. This force reconciling action will help you change your payables to reconciled status.

You can choose to 'reconcile payable' and edit specific fields to correct the payable. The objective is to provide a resolution to your failed or disputed payables directly from the payables page.

When should you opt for 'reconcile payable' action

Eshopbox automatically reconciles your payables against the orders received when you upload a payout report. It uses fees and transaction rule configured in your workspace to calculate and validate payables. Sometimes a payable received is either unidentified by Eshopbox or requires a resolution from your contact, it could be because of one of the below scenarios:

• When a payout is uploaded for reconciliation against unidentified orders or/and ESIN

• When product information like category, weight or dimension is missing

• When there is a suspense transaction which Eshopbox is not able to recognize, like advertising fee

• When a payable is disputed and unresolved

• When a payable is disputed and resolved by the contact

How can you do 'reconcile payable'

Eshopbox gives you the option to force reconcile your failed or disputed payables. Force-reconcile should be an option only when you know the reason. A case can be, for example, there is a disputed payable, and the issue was from your contact side. You raised the same with your contact and got a resolution. As this payable is now reconciled, you can do force reconcile. To do this:

• Navigate to Payments > Payables

• Select failed or disputed payable. You can select multiple payable as well.

• Click Action > Reconcile Payable

• Verify information fetched and update the required information in the form.

• Click Reconcile

What can you edit

You can select reconcile payable and edit details for payable to reconcile manually. Below are the fields that you are available for you to edit:

• Channel Order Id: prefetched if any, otherwise search order id to merge or associate with

• ESIN: prefetched if any, otherwise search and select available ESIN to associate with

• Quantity: prefetched if any, or edit to update required value

• Category: prefetched if any, or edit to update required value

• Shipping Zone: prefetched if any, or edit to update required value

• Shipment Weight: prefetched if any, or edit to update required value

• Actual Amount: This is the actual amount that you received. It is prefetched if any, or edit to update the required value

• Refund Amount: This is the actual amount that is deducted. It is prefetched if any, or edit to update the required value

• Variance Amount: Do we need this?? prefetched if any, or edit to update required value

• Or should we have another single field to answer the question of 'how much amount was a write-off or charged for promotion or penalty etc.?'

• Reason for reconciling: You will have below reasons to choose from while force reconciling a payable:

  • write-off,

  • promotion

  • penalty

  • Other: Write the specific reason why are you marking this payable as reconciled.

The status of the payable in ‘all’ list can be either reconciled, failed, or disputed. Eshopbox allows you to manually reconcile a payable by editing specific details for the payable. You can do this from the payable page so that you can resolve the disputed and failed payables more efficiently. This force reconciling action will help you change your payables to reconciled status.

You can choose to 'reconcile payable' and edit specific fields to correct the payable. The objective is to provide a resolution to your failed or disputed payables directly from the payables page.

When should you opt for 'reconcile payable' action

Eshopbox automatically reconciles your payables against the orders received when you upload a payout report. It uses fees and transaction rule configured in your workspace to calculate and validate payables. Sometimes a payable received is either unidentified by Eshopbox or requires a resolution from your contact, it could be because of one of the below scenarios:

• When a payout is uploaded for reconciliation against unidentified orders or/and ESIN

• When product information like category, weight or dimension is missing

• When there is a suspense transaction which Eshopbox is not able to recognize, like advertising fee

• When a payable is disputed and unresolved

• When a payable is disputed and resolved by the contact

How can you do ‘reconcile payable’

Eshopbox gives you the option to force reconcile your failed or disputed payables. Force-reconcile should be an option only when you know the reason. A case can be, for example, there is a disputed payable and the issue was from your contact side. You raised the same with your contact and got a resolution. As this payable is now reconciled, you can do force reconcile. To do this:

• Navigate to Payments > Payables

• Select failed or disputed payable. You can select multiple payable as well.

• Click Action > Reconcile Payable

• Verify information fetched and update the required information in the form.

• Click Reconcile

What can you edit

You can select reconcile payable and edit details for payable to reconcile manually. Below are the fields that you are available for you to edit:

• Channel Order Id: prefetched if any, otherwise search order id to merge or associate with

• ESIN: prefetched if any, otherwise search and select available ESIN to associate with

• Quantity: prefetched if any, or edit to update required value

• Category: prefetched if any, or edit to update required value

• Shipping Zone: prefetched if any, or edit to update required value

• Shipment Weight: prefetched if any, or edit to update required value

• Actual Amount: This is the actual amount that you received. It is prefetched if any, or edit to update the required value

• Refund Amount: This is the actual amount that is deducted. It is prefetched if any, or edit to update the required value

• Variance Amount: Do we need this?? prefetched if any, or edit to update required value

• Or should we have another single field to answer the question of ‘how much amount was write-off, or charged for promotion or penalty etc?'

• Reason for reconciling: You will have below reasons to choose from while force reconciling a payable:

  • write-off,

  • promotion

  • penalty

  • Other: Write the specific reason why are you marking this payable as reconciled.