Handling Error Codes

VARIOUS ERROR CODES:

Authorization Errors

Code	Description	Possible Solutions	HTTP Status Code	Handling Error (Eshopbox)

Code	Description	Possible Solutions	HTTP Status Code	Handling Error (Eshopbox)
`0` AuthException	We were unable to authenticate the app user.	Typically this means the included access token has expired, been invalidated, or the app user has changed a setting to prevent all apps from accessing their data. We recommend that you get a new access token from the app user.	`401` Unauthorized	Set permanent access token and fetch that from meta UI
`3` API Method	Capability or permissions issue.	Use the access token debugger to verify that your app has been granted the permissions required by the endpoint. See Troubleshooting.	`500` Internal Server Error	Retry attempt (3 times)
`10` Permission Denied	Permission is either not granted or has been removed.	Use the access token debugger to verify that your app has been granted the permissions required by the endpoint. See Troubleshooting.	`403` Forbidden	Retry attempt (3 times)
`190` Access token has expired	Your access token has expired.	Get a new access token.	`401` Unauthorized	Set permanent access token and fetch that from meta UI
`200-299` API Permission	Permission is either not granted or has been removed.	Use the access token debugger to verify that your app has been granted the permissions required by the endpoint. See Troubleshooting.	`403` Forbidden	Retry (3 times)

Throttling Errors

Code	Description	Possible Solutions	HTTP Status Code	Handling Error (Eshopbox)

Code	Description	Possible Solutions	HTTP Status Code	Handling Error (Eshopbox)
`4` API Too Many Calls	The app has reached its API call rate limit.	Load the app in the App Dashboard and view the Application Rate Limit section to verify that the app has reached its rate limit. If it has, try again later or reduce the frequency or amount of API queries the app is making.	`429` Too many requests	check for retry header and if received retry after that particular time
`80007` Rate limit issues	The WhatsApp Business Account has reached its rate limit.	See WhatsApp Business Account Rate Limits. Try again later or reduce the frequency or amount of API queries the app is making.	`429` Too many requests	check for retry header and if received retry after that particular time
`130429` Rate limit hit	Cloud API message throughput has been reached.	The app has reached the API's throughput limit. See Throughput. Try again later or reduce the frequency with which the app sends messages.	`429` Too many requests	check throughput and try again
`131048` Spam rate limit hit	Message failed to send because there are restrictions on how many messages can be sent from this phone number. This may be because too many previous messages were blocked or flagged as spam.	Check your quality status in the WhatsApp Manager and see the Quality-Based Rate Limits documentation for more information.	`429` Too many requests	update whatsapp number for eshopbox and stop sending message for customer until updated, send error code on our platform (Set alert GCP)
`131056` (Business Account, Consumer Account) pair rate limit hit	Too many messages sent from the sender phone number to the same recipient phone number in a short period of time.	Wait and retry the operation, if you intend to send messages to the same phone number. You can still send messages to a different phone number without waiting	`429` Too many requests	handle number of message sent to particular mobile logging and check the message requests on number limit it

Integrity Errors

Code	Description	Possible Solutions	HTTP Status Code	Handling Error (Eshopbox)

Code

Description

Possible Solutions

HTTP Status Code

Handling Error (Eshopbox)

368

Temporarily blocked for policies violations

The WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy.

See the Policy Enforcement document to learn about policy violations and how to resolve them.

403

Forbidden

alert GCP for quick action

131031

Account has been locked

The WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy, or we were unable to verify data included in the request against data set on the WhatsApp Business Account (e.g, the two-step pin included in the request is incorrect).