ON-CALL POLICY
- Akshay Aggarwal (Unlicensed)
- Rishabh Khanna (Unlicensed)
What is the purpose of this document?
You will understand about the On-call policy in the Company
Audience
On-call Persons
Support Teams
Software Developers
Introduction
An On-call Policy has been introduced in the company that would help to reduce the response time to its customers and expedite the process of resolution of the reported issue.
There would be an on-call roaster according to which one developer from each group will be on-call 24x7 for a week, i.e., from Wednesday12:00 am IST to next Wednesday 12:00 am IST. These on-call persons would be the first point of contact in case an issue is reported from any of the support channels of the company.
Being on-call means that you are able to be contacted at any time in order to investigate and fix issues that may arise in the system. You will be expected to take whatever actions are necessary in order to resolve the issue and return services to a normal state.
Help By Topic
Responsibilities of an On-call Developer
Learn about the role of an on-call person.
Learn about how the on-call policy functions.
Learn about the company status page and creating & updating incidents in it.
Learn about what a Runbook is and how to create one.
Learn how to create an infrastructure diagram for your project.
Learn what an on-call handover is and how to conduct one.