On-Call(Deprecated)

• Typically 1 person is assigned for On-call of the week

• This person is required to be POC for any kind of bug/glitches in the system

• Responsible for identifying the problem and short term hack if possible

• Stack driver notifications

• Tools used in the system, what kind of metrics to be set and notification to be sent

• Configure Alerts and Alarms should be gathered in a common repository

• The repository should be segregated team-wise and could be a Jira project

• On-call person to ensure Any issues reported should be looked upon and be responsible for fixes (short term hack).

• P3 o P4 will be pinged during the day

• P1 and P2 can be pinged anytime

• Operational excellence and Engineering excellence (sonar & other tools)

• Weekly handoff meeting to the next on-call person

• Identification of short term hacks to be automated

On cal Policy for;

• Shopping Engine Project / Eshopbox website

• Eshopbox Workspace and Warehouse portal

2 on-call (front end and backend)
Document team-wise for “How to diagnose what and when”
Infra Diagram of flows and metrics for stack driver for alarms and issues (
On-call person to document the issues and the RCA with resolution (RCA format)
Handoff meeting weekly with SD2’s of meeting