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How to raise issues to Amazon?

How to raise issues to Amazon?

Owned by Anushi Dhaketa
Jul 17, 2023
2 min read

 

  1. Address the mail to the following id:
    scintegrations-tech-support@amazon.com

  2. Add Mayur sir(mayur.karwa@eshopbox.com), Ajay sir(ajay@eshopbox.com), Anushi(anushi.d@eshopbox.com), Sudip(sudip.das@eshopbox.com) in the cc. You can also keep the bug’s reporter in cc.

  3. Write the issue in the Subject.
    Eg: Order not pushed from Amazon, Invalid label format PNG received from Amazon etc.

  4. Mention the merchantId, locationId, orderId and yojaka order id (channelOrderID in Eshopbox if available) in the mail with the issue.



How to fetch merchant Id?

We can fetch merchant Id from the workspace as highlighted in the above screenshot.

 

How to get the location Id?

Hover over the location to get the location id from the workspace. You can copy the same.

 

How to get yojaka id of an order?

Append the order ids in the query as shown below and run the query in eshopbox_wms_production database.

SELECT * FROM orders WHERE orders.vendorOrderNumber IN ('403-8634743-2148361', '171-2453467-1527569')

 

You will get the result as shown below if the orders exist in the DB. The value of customerOrderNumber is the yojaka order id. Add this detail in the mail.

Sample mail:

 

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