AMAZON ORDER

Error 1: If the package is not created then the following Error will come:

{
    "error": {
        "errors": [
            {
                "domain": "global",
                "reason": "badRequest",
                "message": "{
                            "retryable": false,
                            "errorDescription": "Invalid input for parameter 'packageId'",
                            "errorCode": "SC_00002"
                            }"
            }
        ],
        "code": 400,
        "message": "{
                     "retryable": false,
                     "errorDescription": "Invalid input for parameter 'packageId'",
                     "errorCode": "SC_00002"
                    }"
    }
}

How to Resolve?

To create the package, use the Create Package Real-time API as given below:

POST API:

https://amzprime-get-label-invoice-dot-amzprime-integration-prod.el.r.appspot.com/_ah/api/esb/v1/orders/create-packages

Request Body:

{
    "orderId": "{{orders.customerOrderNumber}}",
    "connectionId": "{{connectionID}}",
    "packages": [
        {
            "height": {
                "dimensionUnit": "CM",
                "value": 5
            },
            "id": "1",
            "length": {
                "dimensionUnit": "CM",
                "value": 10
            },
            "packagedLineItems": [
                {
                    "lineItem": {
                        "id": "{{order_items.customerOrderItemID}}"
                    },
                    "quantity": 2
                }
            ],
            "weight": {
                "value": 250,
                "weightUnit": "grams"
            },
            "width": {
                "dimensionUnit": "CM",
                "value": 10
            }
        }
    ]
}

Response Body:

{
    "Success Code": 204
}

Error 2:

If the package is created and invoice is also generated but label not getting generated, Possible reasons as given below:

i. Dimensions and Weight are wrong

ii. Order is Seller Rejected or Marketplace Cancelled

Error 2.1:

PUT Ship Label Generate API:

https://api.prod.dub.yojaka.xp.sellers.a2z.com/v1/orders/{{customerOrderNumber}}/generate-ship-label?packageId={{packageID}}&shippingOptionId={{shippingOptionsID}}
{
    "error": {
        "errors": [
            {
                "domain": "global",
                "reason": "badRequest",
                "message": "{
                            "retryable": false,
                            "errorDescription": "Internal failure occurred, contact Amazon support",
                            "errorCode": "SC_00000"
                            }"
        }
        ],
        "code": 400,
        "message": "{
                      "retryable": false,
                      "errorDescription": "Internal failure occurred, contact Amazon support",
                      "errorCode": "SC_00000"
                    }"
    }
}

How to Resolve?

To generate the Ship Label, we need to call Update Package Real-time API as given below:

POST API: UPDATE PACKAGE

Objective: We need to update the package dimensions and weight of the order, with the help of which Ship label is generated.

https://amzprime-get-label-invoice-dot-amzprime-integration-prod.appspot.com/_ah/api/esb/v1/orders/update-packages

Request Body:

{
    "orderId": "{{orders.customerOrderNumber}}",
    "connectionId": "{{connectionID}}",
    "packages": [
        {
            "height": {
                "dimensionUnit": "CM",
                "value": 12
            },
            "id": "1",
            "length": {
                "dimensionUnit": "CM",
                "value": 10
            },
            "packagedLineItems": [
                {
                    "lineItem": {
                        "id": "{{order_items.customerOrderItemID}}"
                    },
                    "quantity": 1
                }
            ],
            "weight": {
                "value": 50,
                "weightUnit": "grams"
            },
            "width": {
                "dimensionUnit": "CM",
                "value": 10
            }
        }
    ]
}

Note: Now Call Retrieve Shipping Options API to move the order status to the next required stage:

POST API:

https://amzprime-get-label-invoice-dot-amzprime-integration-prod.el.r.appspot.com/_ah/api/esb/v1/orders/retrieveshippingoptions

Request Body:

{
    "connectionId": "{{connectionID}}",
    "orderId": "{{orders.customerOrderNumber}}"
}

Note: Now one more API Call we need to make which is Generate Invoice to move the order status to the next required stage:

POST API:

https://amzprime-get-label-invoice-dot-amzprime-integration-prod.el.r.appspot.com/_ah/api/esb/v1/orders/generate-invoice

Request Body:

{
    "connectionId":"{{connectionID}}",
    "orderId": "{{orders.customerOrderNumber}}",
    "externalShipmentID":"{{shipments.externalShipmentID}}"
}

Response: 200 OK

{
    "filePathUrl": "https://storage.googleapis.com/amzprime-files/invoice/UJLqyQ8DH-284.pdf",
    "orderId": "fe403397-c754-4952-8a39-298c0b7c0621",
    "externalShipmentID": "UJLqyQ8DH",
    "connectionId": "284",
    "message": "AMZPRIME_GENERATE_PDF"
}

Error 2.2:

Note: The following error will only occur if the order is MARKETPLACE_CANCELLED or SELLER_REJECTED

{
    "error": {
        "errors": [
            {
                "domain": "global",
                "reason": "badRequest",
                "message": "{
                           "retryable": false,
                            "errorDescription": "Cannot process the request because the order is already cancelled.",
                            "errorCode": "SC_30000"
                      }"
            }
        ],
        "code": 400,
        "message": "{
                     "retryable": false,
                     "errorDescription": "Cannot process the request because the order is already cancelled.",
                     "errorCode": "SC_30000"
                   }"
    }
}

Error 3:

Note: When the order is locked after multiple attempts to process the order

Collect all the error response for the following APIs:

Confirmed API:
Create Package
Retrieve Shipping Options
Generate Invoice

{
    "error": {
        "errors": [
            {
                "domain": "global",
                "reason": "badRequest",
                "message": "Maximum number of retry reached for order '{{order_id}}' or on a operation of order, Please try after \u00273600\u0027 seconds"
            }
        ],
        "code": 400,
        "message": "Maximum number of retry reached for order '{{order_id}}' or on a operation of order, Please try after \u00273600\u0027 seconds"
    }
}

Error 4: If the following error comes, then check the current status of the Order with the following API and if it’s `CONFIRMED`then we would need to Call Create Package API given above.

Note: Amazon accepts “weight” at least `11g` and below this value will result in the following error:

{
    "error": {
        "errors": [
            {
                "domain": "global",
                "reason": "badRequest",
                "message": "{retryable=false, errorDescription=Invalid input '9.8' for parameter ''packageWeight': Minimum package weight supported is 11.00 g', errorCode=SC_00002}"
            }
        ],
        "code": 400,
        "message": "{retryable=false, errorDescription=Invalid input '9.8' for parameter ''packageWeight': Minimum package weight supported is 11.00 g', errorCode=SC_00002}"
    }
}

POST API: Get Order API:

https://amzprime-get-label-invoice-dot-amzprime-integration-prod.appspot.com/_ah/api/esb/v1/orders

Request Body:

{
    "orderId": "{{orders.customerOrderNumber}}",
    "connectionId": "{{connectionID}}"
}

Apps and Automations

AMAZON ORDER

Error 1: If the package is not created then the following Error will come:

Error 2:

Error 2.1:

Note: Now Call Retrieve Shipping Options API to move the order status to the next required stage:

Note: Now one more API Call we need to make which is Generate Invoice to move the order status to the next required stage:

Error 2.2:

Error 3:

Note: When the order is locked after multiple attempts to process the order

Error 4: If the following error comes, then check the current status of the Order with the following API and if it’s `CONFIRMED`then we would need to Call Create Package API given above.

Note: Amazon accepts “weight” at least `11g` and below this value will result in the following error:

Related content

AMAZON ORDER

Error 1: If the package is not created then the following Error will come:

Error 2:

Error 2.1:

Note: Now Call Retrieve Shipping Options API to move the order status to the next required stage:

Note: Now one more API Call we need to make which is Generate Invoice to move the order status to the next required stage:

Error 2.2:

Error 3:

Note: When the order is locked after multiple attempts to process the order

Error 4: If the following error comes, then check the current status of the Order with the following API and if it’s CONFIRMEDthen we would need to Call Create Package API given above.

Note: Amazon accepts “weight” at least `11g` and below this value will result in the following error:

Related content

Error 4: If the following error comes, then check the current status of the Order with the following API and if it’s `CONFIRMED`then we would need to Call Create Package API given above.