Frequently Asked Questions

Owned by Akanksha Srivastava (Unlicensed)
Last updated: Jul 07, 2020 by Mituj Rana
4 min read

My products are in “Draft” status even though all information is provided in the product import CSV. Why?

When you import your products, Eshopbox verifies the information available for each product in the file. If all the mandatory details are available, the product is Active. If there are some missing details, a draft of the product is saved in your Eshopbox workspace.

If the product import sheet includes all the necessary details and yet the products are in “Draft” status, some of the fields may have failed verification. Please follow the below steps to resolve such an issue

  • Once the import of product CSV is complete, Eshopbox will process the uploaded CSV. To track the progress of the uploaded CSV, click refresh. A Response sheet will be available for download once the processing is complete.

  • You can download the response sheet to check the status of the uploaded CSV. Click on the download icon. Refer to the below screenshot.

  • The possible response while uploading a product is below:

    • Draft: Reason for draft product creation - The product is created in draft status in your Eshopbox workspace. You have missed or wrong details are given before uploading the CSV.

      • Brand

      • vertical

      • Description

      • Image

      •  

 

  • Created: Active- The product is created in the active status in your Eshopbox workspace.

    • Failed: Reason for failure- The product creation fails.. The information given by you is invalid. The reason for failure is given in the status.

  • If your product is created in “Draft” status, try to identify the error in the sheet. Resolve the error and upload the CSV again.

You can refer below articles for understanding the template and resolve the error:

  • Understanding Product Template

  • Troubleshooting product imports via CSV

(Published)Why I am getting the error “Failed: Vertical or Brand is not assigned to this account” while creating the product in bulk?

When you create your product in bulk, you provide all the necessary information via CSV and upload it. The brand and vertical is one of the mandatory information. You find that you include the correct brand name and vertical, and yet you receive the below error.

“Failed: Vertical or Brand is not assigned to this account”

You receive the above error while creating the product in bulk, because of the below reasons:

  • You did not configure the brand in your Eshopbox workspace. You need to add the brand to your workspace.

  • You do not assign the vertical mentioned in the import file to the brand configured in your workspace. You need to assign the vertical to the brand in your workspace.

You might also want to check for common errors mentioned below:

  • Unnecessary spaces before or after the brand name. For example, ‘_Kapas Kraft’ or ‘Kapas Kraft_’ instead of ‘Kapas Kraft’.

  • The special character used in the brand name. For example, ‘Kapas@Kraft’ or ‘Kapas kraft#’ instead of ‘Kapas Kraft’.

  • Incorrect spelling of a brand name. For example, “Kpas Kraft” instead of “Kapas Kraft”

Refer below article to create a brand in your Eshopbox workspace and assign vertical to them:

  • Add and Edit a Brand

(Published)Why is shipped quantity different from ordered quantity for a recall consignment?

In the case of sellable inventory, the shipped quantity may differ from the ordered quantity.

The inventory is available on multiple sales channels. When you create a recall consignment for sellable inventory, Eshopbox allocates those inventory to the consignment. Eshopbox takes approximately 24hr time, so that the inventory gets updated on every sales channel. Eshopbox does this so that inventory available on the sales channel can sync with the actual inventory.

During this period, Eshopbox may receive an order for the blocked inventory. Here, Eshopbox will give priority to the order received and make it ready to ship. This means the inventory for which Eshopbox fulfilled the order will get canceled for the recall consignment. This will create a difference in ordered and shipped Quantity.

 

How can I identify the mismatch of quantity in my consignment delivered at the Eshopbox fulfillment center?

Eshopbox receives the consignment and processes it in the FC. Once it is completed, you are notified of it. If there is any mismatch in the consignment quantity and quantity received at the FC, you can identify the same from the Eshopbox workspace.

Eshopbox bifurcates it into:

  • Shortage: Quantity for which consignment is created but not received at the Eshopbox FC. To track the shortage quantity you can refer to the inward report. This report will provide the sku level details of the consignment quantity. You can download the inward report from the Eshopbox workspace or from the inward report received on the email.

  • Overage: Quantity for which consignment is not created but received at the Eshopbox FC. Eshopbox doesn’t provide you the details of the overage items.

The mismatch can be due to below reasons:

  • The difference in consignment and document quantity.

  • Wrong items delivered at the Eshopbox FC.

  • Consignment is created for wrong items.

Why is the received quantity of the inward consignment is less than the consignment quantity?

When you send inventory to the Eshopbox fulfillment center, you create a consignment in the Eshopbox workspace. Eshopbox receives the consignment and processes it in the FC. Once it is completed, you are notified of the consignment status.

It includes:

  • Consignment quantity: