How to connect Eshopbox with Razorpay?
Own Razorpay account
Go to apps > Razorypay
Install > Provide required details > Connect
Go to customer portal > Select the app that you want to use for refund.
Client select own app
Eshobpox Razorpay account
Seller wants Eshopbox payment Gateway
Login to Eshopbox workspace
Customer journey:
Go to Shopify store > Manage order > Return item
Let us know why do you wish to return? (Customer selects the reason)
Let us know how would you like to proceed? (Refund)
Let us know the pick up address?
How would you like the refund?
Back to original accounts used in payment
Back as store credits
Back to desired bank account
(Same as now)
Refund in Bank via UPI
Enter UPI ID
Refund via Payout Link
Email address or Phone number
Confirm
Verify OTP
Track page
Return details
Refund info:
Your refund will be processed once the item is picked up.
Your refund will be processed once the item is returned to the warehouse.
How to notify customer of refund?
Login to workspace
Go to customer portal
When return is approved: Details of refund to be added in the notification.
When refund is processed: New notification.
When refund fails: (Check with other tools)
When refund is cancelled: New notification, contact support.
Enable notification “When refund is initiated.” (SMS, Email, Whatsapp)
Notification: When payout link is sent to the customer for refund.
Note: This notification wont have any setting in customer portal and will be sent on SMS, Email, Whatsapp.
Activity:
John doe created return
Tracking ID
Shipping provider
Estimated return pick up date
Return resolution (Refund/Exchange)
Pick up address
Refund mode:
(App name) initiated refund.
Refund mode:
Refund amount:
(App name) processed refund.
Refund mode:
Refund amount:
(App name) failed to refund.
Refund mode:
Refund amount:
Failure reason:
Eshopbox cancelled refund due to return item QC failure.
Return item condition:
Note: Customer will be shown that refund is cancelled. Notification and customer portal view.
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