Once the consignment is received at the FC, you can view the inventory under inward in progress. The next step is to move this inventory to sellable status. Moving the inventory from inward to progress to sellable is a two-step process:
Labeling: Assigning bar code to the products.
Quality check: Checking the physical product if it’s good to ship or not.
In this article you’ll learn:
Inward process of the consignment
Reconciling and handling exceptional cases
Labeling
Labeling means pasting the bar code on the product. Bar code is pasted on each and every product of the consignment. These bar codes help in easily identifying the product details and location of the product in the FC.
While unpacking the products from the box, each product is scanned and a bar code is generated against it. In case, the product is not part of the consignment, the bar code is not printed and it is marked as overage and is moved aside from the consignment. Learn more about overage products.
(Sample bar code image)
Each barcoded product is handed over to the quality team.
Quality check:
Eshopbox checks if the product is good to ship to the customer or not. Eshobpox checks for the:
packaging of the product
condition of the product
This is required to avoid wrong or damaged product being added to the inventory and shipped to the customer. Once the quality check is completed, the product is either moved to quality accepted or quality rejected. Accepted products are added to the sellable inventory. Rejected inventory is moved aside for re-packaging to you to pick up. Learn more about QC rejections.
Labeling and quality check is done for each product of the consignment. This might take some time. Eshopbox provides you daily notification over email regarding the progress of the consignment. Also, real-time tracking can be done from the Eshobpox app. Learn how to track the consignment.
Reconciling the consignment
Reconciling your consignment means matching what you have sent in the consignment and what is received at the FC. Once the labeling and quality check is completed, the FC marks the consignment complete. The completed consignment will show the below details in the Eshopbox App.
Field | Description |
|---|---|
Received qty | The quantity which is labeled at the time of inwarding the consignment. |
Accepted qty | The quantity which passes the quality check. |
Rejected qty | The quantity which fails the quality check. |
You can reconcile the consignment with the help of the above details:
Received quantity should match the quantity you delivered at the FC against the document.
The sum of accepted and rejected quantity should match the received quantity.
Fulfilling the above requirement means the consignment is successfully reconciled. In case the consignment is not reconciled, there might be few exceptions to it.
Reconciliation exceptions
Eshopbox trusts and relies on quantities that you mention in the inventory details while creating the consignment. The consignment qty is the inventory that the FC is expecting for delivery. Any discrepancy between the quantity mentioned in the consignment and quantity received at FC will lead to a mismatch.
Mismatch of the quantity can of two types:
Overage items
you delivered an extra quantity of the items from what you shared while creating the consignment. Example: A consignment was created for product A having 30 qty whereas 40 qty was delivered at the FC. The extra 10 qty will be considered as overage qty.
you delivered items that are not part of the consignment. Example: A consignment was created for product A having 30 qty and 25 qty of product A was delivered along with 5 qty of product B. The 5 qty of product B will be considered at overage qty.
Short items:
Units received at the FC is less than what you promised to send as per the consignment. Example: A consignment was created for product A having 30 qty and only 25 qty of product A was delivered. The 5 qty of product A will be considered at shortage qty.
Field | Description |
|---|---|
Received qty | The quantity which is labeled at the time of inwarding the consignment. Note: The overage qty is not termed at received qty. |
Accepted qty | The quantity which passes the quality check. |
Rejected qty | The quantity which fails the quality check. |
Shortage qty | Units received at the FC is less than what you promised to send as per the consignment. |
Overage qty | Units received at the FC but not a part of the consignment. |
Exceptional cases and actions:
Cases | Reason | Action |
|---|---|---|
Received quantity < Document quantity | Your warehouse has physically dispatched less quantity as compared with the document quantity. | Escalate it to your warehouse team. |
Received quantity > Document quantity | Document qty is less than the consignment quantity and your warehouse has dispatched more quantity as compared with the document quantity. | Escalate it to your warehouse team. |
Shortage quantity > 0 | It is calculated on matching the physical quantity received with the consignment quantity. In case any short product is received, it is marked as short by the Eshopbox app. | You can check for the inward report where sku wise shortage is mentioned. Learn how to download the inward report. |
Overage quantity > 0 | It is calculated on matching the physical quantity received with the consignment quantity. In case any extra product is received, it is marked as the overage by the Eshopbox app. | OPEN |
Rejection reason not provided | Rejection reason not provided or you’re not clear with the reasons provided. |
|
The requirement for escalation:
Share the document provided by the FC as proof of delivery. The document must be stamped by Eshopbox confirming that the shipment was received and signed for at the FC.
After completion of your consignment, notify us of any discrepancies within 15 days of completion of the consignment, to give our researchers the opportunity to search for your missing units. After this time has passed, we will no longer accept a request for reconciliation on missing units.
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