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View payables for a particular order
Download all the payables
Identify all disputed payables
Track failed payable.
Before you Start
Make sure you have added all payouts received by you.
Keep the a channel order ID and ESIN handy if you want to track payables for a specific receivable.
View Payables
For payables, navigateto Payments > Payables.
You can view all the Payables. Here you can also:
Sort payables by invoice date
Filter payables by Portal, fee name, channel order ID, order date, payables status, and sales channel.
Eshopbox App reconciles your payables and groups them into following statuses:
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Note: The payables you view against a receivable in Awaiting Payment status and without a ‘Patial’ tag, are not yet created in the Eshopbox App. A payable is created only when the payment is actually made and you have added a payout with this transaction.
Download Payables
Once you have a large set of payables, you would want to do some advance analysis on this data set. You can download your wanted payables with the help of the Download button at the top-right corner.
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Note: If multiple payables are charged, each payable will form 2 new columns. First, the paid amount and second, its variance from the payable amount.
Disputed Payables
Track disputed payables by navigating to Payments > Payables > Disputed. Here you can view all your disputed payables. You can apply multiple filters to view specific payables you want to focus on.
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After you are sure of the DISPUTE, reach out to your contact and raise an immediate inquiry. Providing them with calculation details will help resolve the dispute quickly.
Failed Payables
To track disputed payables, navigate to Payments > Payables > Failed. Here you can view all your failed payables. You can see a change, the 'Expected' field is replaced by the 'Reason' field. This is the reason why the payable amount could not be calculated.
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