FLIPKART_PACKAGING_IN_PROGRESS ERRORS RCA

Case 1: weekly count : 50
Error message :

few orders:
1d1fb280-a9ed-4053-8e66-25df8ff87c59,
0c0e6700-e262-4334-ae5a-0d2ccfaf99ca,
b8dd42c2-8415-416e-80fd-f6d649cf4dbf

1. During Order Creation: Details we received from Flipkart

2. Details we save in wms create order request Body

As checked the code, we are not saving dimension details in order level:

Open

Note : While order creation, we are saving dimension on “productAdditionalInfo” keu

3. We have recieved event from WMS

1st Request Body added:

we got error from Flipkart

Note: I have Idenified the issue here on order level we are getting dimension as 0.0 but in the code we were expecting orderLevel Dimension as 0 not 0.0, Thats why error occurred.
Approach:
Adding the check for 0.0 also immediately, i.e if 0.0 details recieved as order Level dimension, we will fetch non zero dimension of items label.

Then we have retried with,

Response :

For Comparison :
Checked an SuccessFull Order: 00208f59-5b4b-4bd1-a719-d70efacabf2b

1. Details received from Flipkart during order creation:

2. Details we push in wms during order creation:

   "productAdditionalInfo": { "breadth": 29.2, "length": 38.4, "weight": 0.4, "height": 2.5 }
   { "externalChannelID": "CH1943", "customerOrderNumber": "00208f59-5b4b-4bd1-a719-d70efacabf2b", "shipMethod": "STD", "orderDate": "2024-04-18 15:58:54", "expectedShipDate": "2024-04-19T16:00:00.000+05:30", "promiseDeliveryDate": "2024-04-20 15:58:54", "isCOD": "1", "paymentType": "COD", "taxAmount": 0, "shipChargeAmount": 0, "subtotal": 1349.0, "orderTotal": 1349.0, "balanceDue": 1349.0, "thirdPartyShipping": true, "onHold": "0", "vendorOrderNumber": "OD431029144972023100", "orderStatus": null, "dimension_length": null, "dimension_width": null, "dimension_height": null, "weight": null, "packageID": "SS-1", "externalWarehouseID": "Gurgaon_FC", "dispatchAfterDate": "2024-04-18T16:06:55.000+05:30", "suggestedTrackingNumber": null, "suggestedCourierName": null, "shippingAddress": { "customerName": "Roushan", "addressLine1": "Sonsihari", "addressLine2": "Library", "city": "NAWADA", "postalCode": "805123", "countryCode": "IN", "countryName": "India", "contactPhone": "9999999999", "email": "xyz@gmail.com", "state": "Bihar" }, "billingAddress": { "customerName": "Roushan", "addressLine1": "Sonsihari", "addressLine2": "Library", "city": "NAWADA", "postalCode": "805123", "countryCode": "IN", "countryName": "India", "contactPhone": "9999999999", "email": "xyz@gmail.com", "state": "Bihar" }, "items": [ { "lineItemSequenceNumber": "431029144972023100", "status": "CREATED", "quantity": 1, "asin": null, "sku": null, "itemID": "SHTGMDEZKFXUSTFX", "productName": "PARK AVENUE Men Checkered Formal Beige Shirt 40 PMSX16410-F3", "dispatchAfterDate": "2024-04-18T16:06:55.000+05:30", "lineItemOrderStatus": "CREATED", "productAdditionalInfo": { "breadth": 29.2, "length": 38.4, "weight": 0.4, "height": 2.5 }, "mrp": 1349.0, "lineItemTotal": 1349.0, "shippingCharges": 0.0, "customerPrice": 1349.0, "discount": 0.0, "externalWarehouseID": "Gurgaon_FC" } ] }

3. Product details saved in workspace:

   Open

   

4. Details we recieved from picked Event :
   In item level:

   "productAdditionalInfo": { "breadth": 29.2, "length": 38.4, "weight": 0.4, "height": 2.5,

   
   In order level:

   "dimension_length": "38.354", "dimension_width": "29.21", "dimension_height": "2.54", "weight": "400",
   { "resource": "shipment", "eventType": "PUT", "eventSubType": "picked", "accountSlug": "raymond", "actor": "SYSTEM", "version": "v1", "request_data": [], "response_data": { "customerOrderNumber": "00208f59-5b4b-4bd1-a719-d70efacabf2b", "orderSiteID": "", "vendorOrderNumber": "OD431029144972023100", "externalShipmentID": "OD431029144972023100-1943-555", "externalWarehouseID": "Gurgaon_FC", "externalChannelID": "CH1943", "externalWmsChannelName": "RAYMOND_FLIPKART_NEW_RAYMOND_AGGN_2113", "external_wms_channel_id": 2113.0, "channelLabel": "Raymond Flipkart New", "integrationType": "6", "defaultWarehouseCode": "Gurgaon_FC", "facilityLabel": "Gurgaon (AGGN)", "flexStatus": "0", "facilityType": "auperator", "orderDate": "2024-04-18 15:58:54", "portal_id": 1.0, "paymentType": "COD", "expectedShipDate": "2024-04-19 16:00:00", "dispatchAfterDate": "2024-04-18 16:06:55", "order_id": 5.3561435E7, "channel_id": 1943.0, "warehouse_id": 650.0, "channel_account_id": 0.0, "account_id": 126.0, "connectionId": 948.0, "locationId": "LOC50dd02318df14e2ab34809de63c580a2", "region": "National", "isMetro": "0", "isSpecialplace": "0", "invoiceNumber": "", "boxType": "UNKNOWN", "isPriorityShipment": "0", "isGift": "0", "invoice_url": "", "label_url": "", "labels": "", "shippingInfo": [], "boxAdditionalRecommendation": [], "dimension_length": "38.354", "dimension_width": "29.21", "dimension_height": "2.54", "weight": "400", "chargeableWeight": "569.12273272", "trackingID": "", "trackingDomain": "", "packageID": "", "barcode": "", "barcodeType": "item", "taxAmount": 0.0, "shipChargeAmount": 0.0, "courierName": "", "cp_id": 0.0, "created_at": "2024-04-18 16:25:44", "updated_at": "2024-04-18 16:26:08", "status": "accepted", "remarks": "", "warehousePincode": "122503", "thirdPartyShipping": true, "customerName": "Roushan", "customerContactNumber": "9999999999", "email": "xyz@gmail.com", "status_updated_at": "2024-04-18 16:26:08", "status_log": { "created": "2024-04-18 16:25:44", "accepted": "2024-04-18 16:26:08" }, "status_log_first_occurrence": { "accepted": "2024-04-18 16:26:08", "created": "2024-04-18 16:25:44" }, "status_log_count": { "created": 1.0, "accepted": 1.0 }, "status_log_id": "154736117", "orderExternalCreatedAt": "2024-04-18 16:25:40", "riskScoreReasons": "", "orderAdditionalInfo": "", "shippingAddress": { "customerName": "Roushan", "addressLine1": "Sonsihari", "addressLine2": "Library", "city": "Nawada", "state": "Bihar", "postalCode": "805123", "countryCode": "IN", "countryName": "India", "contactPhone": "9999999999", "email": "xyz@gmail.com" }, "billingAddress": { "customerName": "Roushan", "email": "xyz@gmail.com", "contactPhone": "9999999999" }, "warehouseAddress": { "addressLine1": "MJ Logistics Private Limited, Seabird Marine Services Pvt Ltd", "addressLine2": "Village Babra Bakirpur, Pataudi Road Near Adani Logistic Park, ICD Patli, Gurgaon, Haryana(122503)", "city": "Gurgaon", "state": "Haryana", "postalCode": "122503", "gstin": "06AAFCB0498R2Z2" }, "id": 2.1679167E7, "orderTotal": 1349.0, "subTotal": 1349.0, "isCOD": "1", "track_payload": [], "items": [ { "order_item_id": 3.6862414E7, "lineItemSequenceNumber": "431029144972023100", "orderItemID": "431029144972023100-36862414", "itemID": "SHTGMDEZKFXUSTFX", "sku": "40T5M3H5VXJ", "asin": "", "productName": "PARK AVENUE Men Checkered Formal Beige Shirt 40 PMSX16410-F3", "quantity": 1.0, "orderItemCreatedAt": "2024-04-18 16:25:40", "customerPrice": 1349.0, "lineItemTotal": 1349.0, "invoiceTotal": 1349.0, "cashOnDeliveryCharges": 0.0, "discount": 0.0, "taxRate": 0.0, "taxAmount": 0.0, "inventoryItemCode": "", "giftMessage": "", "isGift": "0", "giftLabelContent": "", "lineItemOrderStatus": "CREATED", "orderItemIDs": [ "431029144972023100-36862414" ], "productImageUrl": "https://i.ibb.co/K2y2xZ9/PMSX16410-F3-1.jpg", "productAdditionalInfo": { "breadth": 29.2, "length": 38.4, "weight": 0.4, "height": 2.5, "productDetails": { "unitPrice": 1199.6, "hsnCode": "62052000", "dimensionHeight": 2.54, "dimensionLength": 38.354, "dimensionUnit": "cm", "description": "Park Avenue Medium Fawn Shirt", "weight": 400.0, "mrp": 2999.0, "dimensionWidth": 29.21, "type": "BASE", "verticalName": "Apparels", "imageUrl": "https://i.ibb.co/K2y2xZ9/PMSX16410-F3-1.jpg", "accountSlug": "raymond", "sku": "PMSX16410-F381F040", "esin": "40T5M3H5VXJ", "brand": "Park Avenue", "additionalNames": { "ean": "8905572325938", "upc": "PMSX16410-F381F040", "others": [ "8905572325938", "PARKA00028901" ] }, "groupCode": "PMSX16410-F3", "status": "ACTIVE", "weightUnit": "g" } }, "shippingCharges": 0.0, "isVirtualKit": "0", "component": [], "onhold": "0", "cancellationAdditionalReason": "", "cancellationReason": "", "customerOrderItemID": "", "recallBlockedInventoryUsed": "" } ], "balanceDue": 1349.0 }, "previous_data": [], "resource_type": "shipment.update", "account_slug": "raymond", "custom": [] }

5. we sent Packaging in progress request to Flipkart

   { "shipments": [ { "taxItems": [ { "taxRate": 5, "quantity": 1, "orderItemId": "431029144972023100" } ], "invoices": [ { "orderId": "OD431029144972023100", "invoiceDate": "2024-04-18" } ], "locationId": "LOC50dd02318df14e2ab34809de63c580a2", "shipmentId": "00208f59-5b4b-4bd1-a719-d70efacabf2b", "subShipments": [ { "subShipmentId": "SS-1", "dimensions": { "breadth": 29.21, "length": 38.354, "weight": 0.4, "height": 2.54 } } ] } ] }

6. Response:

   {"shipments":[{"shipmentId":"1d1fb280-a9ed-4053-8e66-25df8ff87c59","status":"SUCCESS"}]}

Case 2: Error Type: INVALID_PACK_REQUEST
meaning as per Flipkart

weekly count : 200
Request Body:

Response:

Case 3: Error Type: DUPLICATE_PACK_REQUEST
meaning as per Flipkart:

weekly count: 4
Request:

Response:

Case 4: Error Type: DEPENDENT_SYSTEM_CALL_FAILED
weekly count: 200
Request:

Response :

Case 5: Error Type: SERVICEABILITY_NOT_ALLOWED
weekly count: 50:
event Received :

Request:

Response :

When retried with Flipkart Dimension:
Request:

Response: