Definition:
Order is a request placed by a customer for the delivery of products at a certain location. Eshopbox App helps you in capturing and gaining visibility to the status of your orders. Following are the attributes of the order:
Order details
Customer details
Product details
Payment details
Tracking details
Create: Eshopbox app automatically creates an order when:
It is placed from your subscribed sales channel or
It is created manually in the Eshopbox workspace.
Process: Processing the order includes picking, packing and making it ready for handover. This also includes certain documentation like invoicing, labeling.
Dispatch: Eshopbox FC has handed over the order to the courier partner.
Canceled: Buyer or seller can cancel the order. No further action can be taken on canceled orders.
Sideline: Orders which can’t be processed by the FC are marked as sidelined. A resolution needs to be provided against these orders.
On-Hold: To stop an order from being processed, you can mark the order as On-Hold.
All orders in the Eshopbox App are assigned with one of the following statuses:
New: Initial status where the order is created in the Eshopbox App. On-hold orders are also included.
Processing: Orders which are fulfillable and Eshopbox FC has initiated the processing.
Ready to Ship: Order packed by Eshopbox FC and are ready for handover.
Shipped: Orders handed over to the courier partner.
Sidelined: Orders which cannot be processed.
Canceled: Orders that have been marked as canceled before invoicing.