This document provides you with information, best practices, and requirements regarding fulfilling, preparing (packing, labeling, etc.) and transporting consignment to Eshopbox fulfillment centers. The policies and procedures described in this document are intended to maximize operational efficiencies and maintain the highest safety and quality standards for you and Eshopbox.
...
Ensure that all requirements of consignment creation are being met.
If for any reason you cannot fulfill any items or quantities of the consignment created or you believe consignment was created in error, we would suggest you to create a new consignment with update details and then deliver the consignment at FC.
Eshopbox does not accept substitutions or replacement products. Inventory that was never confirmed in the consignment, make sure you don't send more inventory from what you have mentioned in the consignment would be treated as overage items and won’t be inward. Learn more about overage items.
Eshopbox requires that all consignment to be delivered to their warehouse at very specific times (sometimes this is very late at night), and with a very narrow delivery window. Otherwise, your consignment will be received in the next available slot.
Eshopbox app is the primary and only method to schedule the consignment at an Eshopbox FC. No consignment requests would be entertained through email or phone.
Please reschedule your consignment if the delivery cannot be made on specific days or times. To avoid communication gap.Receiving of consignment is on a first come first serve basis respective of the time slots. If you want to prioritize your consignment you can opt for priority check-in option. Using priority check-in, you can request to skip the queue and inward on priority. This will charge you an extra fee.
Properly label and package as per the packaging guidelines.
Hazardous Materials must be noted prior to delivery appointment being scheduled
Transportation requirement
Each vehicle needs a confirmed scheduled consignment, for example, you cannot deliver on two vehicles quoting the same consignment number until unless consignment is too large to come in single-vehicle.
Try to containerized vehicles, delivery by open body vehicle may not be acceptable by FC.
unloading of the vehicle needs to be done by the transporter itself at the Eshopbox dock. In case you want Eshopbox to take care of the unloading charges will be applicable.
Reason for delivery Rejections:
No appointment booking for some or all of the stock that is being delivered
A delivery that may cause health & safety risks
Any wet or crushed box is considered a damaged inventory.
No delivery paperwork
Non-container deliveries of loose-loaded items.
Carriers/drivers may be excluded from the site if they fail to adhere to site safety rules
Non-cooperative or abusive drivers that fail to comply with site
Eshopbox may refuse deliveries outside of the reasons explained above if the delivery is deemed unsafe, against health and safety or any other requirements are not fully met.
...
Physical product:
FC checks if the product delivered at the FC is good to ship or not. In case any defect or damage is seen on the product the same is rejected. For example, if the product is not packed as per the guidelines, the product is physically damaged, etc.
Product details:
You provided multiple details while creating a product on the Eshopbox app. For example, MRP, size, image, etc. Matching the details provided on the Eshopbox app to the details provided on the physical product on the tag. In case of any mismatch, the product is rejected.
(A flow chart of GRN process)
Once the above process is completed for each item the consignment is marked completed. You can track and view the complete details of the consignment on the Eshopbox App. Click here to learn more.
Reconciling your consignment
...